Front Desk Receptionist

0 years

1 Lacs

Posted:Just now| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for 2 smart, experienced professional, and guest-oriented Front Office Associates to join our team at No.18 Hotel, Fort Kochi. The ideal candidates will ensure smooth check-in, check-out, and exceptional guest service.

Job Title:

Front Office Associate / Receptionist (2 Vacancies)

Key Responsibilities:

  • Welcome guests warmly and handle check-in & check-out
  • Answer calls, handle enquiries, and manage reservations
  • Coordinate with housekeeping, restaurant, and other departments
  • Maintain guest records and billing accuracy
  • Assist guests with information, support, and service requests
  • Ensure lobby area is always clean and presentable
  • Resolve guest complaints politely and professionally
  • Follow all front office SOPs of No.18 Hotel

Requirements:

  • Front office or receptionist experience preferred
  • Excellent communication skills (English essential; Malayalam added advantage)
  • Smart appearance and professional grooming
  • Knowledge of hotel PMS software is a plus
  • Strong customer service skills
  • Ability to work shifts, weekends, and holidays
  • Positive attitude and team spirit.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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