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CELLSPOT
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Front Desk Receptionist

Front Desk Receptionist

0 years

|

0 - 1 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

Apply

Skills Required

service software logging management crm communication database

Work Mode

On-site

Job Type

Full Time

Job Description

Warmly welcoming customers to the service center.
Listening to customers describe their phone issue (e.g., cracked screen, battery problem, software glitch).
Logging the device and customer details into the service management system (CRM/database).
Creating a detailed repair ticket that accurately describes the reported fault.
Answering incoming calls and emails regarding service inquiries, repair status, and general questions.
Exceptional Customer Service: Friendly, patient, empathetic, and professional demeanor, especially when dealing with frustrated customers.
Strong Communication Skills: Clear and effective verbal and written communication.
Organizational Abilities: Excellent time management, ability to multitask, and keen attention to detail for managing multiple devices and repair tickets.
Computer Proficiency: Experience using office software (e.g., Microsoft Office) and ability to quickly learn the service center's specific database/CRM system.

Job Type: Full-time

Pay: ₹7,500.00 - ₹10,000.00 per month

Work Location: In person

More Jobs at CELLSPOT

Front Desk Receptionist

palakkad

Experience: Not specified

INR 0 - 1 Lacs

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