Front Desk Officer

Key Responsibilities

A. Front Desk & Customer Handling

• Greet and assist walk-in customers, visitors, and vendors with a friendly and professional approach.

• Handle inquiries related to real estate projects (residential, commercial, plotted developments, etc.).

• Guide customers to the appropriate sales executives or departments.

• Maintain visitor records and ensure smooth movement of guests.

B. Phone & Communication Management

• Handle incoming calls, provide necessary information, and transfer calls appropriately.

• Respond to customer inquiries via phone, email, and WhatsApp.

• Share project details, brochures, and location information when required.

• Maintain communication logs in CRM (if applicable).

C. Administrative Support

• Manage front office housekeeping, courier services, and stationery inventory.

• Schedule appointments, client meetings, and conference room bookings.

• Assist sales team with basic documentation, forms, and customer follow-ups.

• Maintain files, documents, and other administrative records.

D. Customer Experience

• Ensure a clean, welcoming, and presentable reception area.

• Offer refreshments and provide a comfortable experience for visiting clients.

• Collect customer feedback and escalate concerns to management.

E. Coordination

• Follow up with internal departments (sales, accounts, admin) for customer queries.

• Assist in organizing site visits, client meetings, and promotional events.

• Update project information sheets and customer data regularly.