Front Desk Manager

As the Front Desk Manager at alt.f coworking, your primary role will be to serve as the main point of contact for all clients and their inquiries. You will be responsible for setting and executing front desk objectives and procedures to ensure smooth operations. Your duties will include addressing guest complaints and queries, upholding excellent customer service standards, and maintaining cleanliness and organization in the front desk and reception area. Additionally, you will oversee staff, manage bookings, appointments, phone calls, and emails, as well as handle administrative tasks such as filing and record-keeping. Key Responsibilities: - Serve as the main point of contact for all client inquiries and concerns - Define and implement front desk objectives and procedures - Address guest complaints and questions to ensure exceptional customer service - Maintain cleanliness and organization at the front desk and reception area - Supervise staff, handle bookings, appointments, phone calls, and emails - Perform administrative tasks including filing and record-keeping - Handle walk-in and telephonic inquiries and maintain visitor records - Supervise the front desk supervisor and oversee housekeeping staff and office boys - Manage clients visiting the space and maintain the visitors list Qualifications Required: - Bachelor's degree in hospitality or a related field - Excellent written and verbal communication skills in English - Minimum of 4 years of experience as a front desk manager or in a similar role - Good understanding of hospitality industry procedures - Strong organizational and time management skills - Ability to deliver exceptional customer service - Proficiency in office operations and administration - Basic Excel knowledge and willingness to learn new software - Strong interpersonal skills and attention to detail - Ability to handle pressure and maintain high presentation standards This role at alt.f coworking offers a dynamic environment where you will play a crucial role in ensuring a seamless experience for clients and guests. Your expertise in front desk management and exceptional customer service will contribute to the overall success of the coworking space.,