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The Fern Hotels & Resorts
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Front Desk Executive

Front Desk Executive

The Fern Hotels & Resorts

0 years

0 Lacs

diu daman and diu india

Posted:2 weeks ago| Platform:

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Skills Required

management sustainability service communication resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

The Fern Hotels & Resorts, a member of CG Hospitality, is among India’s fastest-growing hotel brands with over 5000 rooms under management across 100+ properties in 90+ locations. Known for its environmentally sensitive operations, The Fern has received numerous awards for sustainability. The brand offers premium accommodation and services in its 5-star and above properties, while The Fern Residency caters to the mid-tier segment with 3 and 4-star hotels. The Fern Hotels & Resorts emphasize luxury with personalized service and minimal environmental impact.

Role Description

This is a full-time on-site role for a Front Desk Executive located in Diu. The Front Desk Executive will be responsible for handling receptionist duties, providing exceptional customer service, managing phone calls, and ensuring smooth check-in and check-out processes for guests. Daily tasks include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guests' needs.

Qualifications

Excellent Interpersonal Skills and Communication abilities
Proficiency in Phone Etiquette and Receptionist Duties
Strong Customer Service orientation and ability to resolve issues efficiently
Experience in hospitality or a related field is a plus
Ability to work independently and as a part of a team
Fluent in multiple languages is an advantage

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Front Desk Executive