Front Desk Executive

Job Title: Front Desk Executive

Location: Thalassa Beach Boutique Resort, Goa

Department: Front Office

Reports To: Front Office Manager / Resort Manager

Job Summary

The Front Desk Executive is the face of Thalassa Beach Boutique Resort and is responsible for creating a warm, professional, and memorable first impression for all guests. This role ensures smooth check-in/check-out operations, handles guest queries, maintains professional communication, and supports overall guest satisfaction according to hospitality standards.

Key Responsibilities: Guest Service & Operations

• Welcome guests with a warm, friendly, and professional attitude.
• Perform check-in and check-out procedures efficiently.
• Manage guest reservations, cancellations, and room assignments.
• Assist guests with information about the resort facilities, local attractions, and services.
• Coordinate with housekeeping, F&B, and other departments for guest requirements.
• Address guest complaints or concerns promptly and escalate when necessary.
• Ensure the lobby and front desk area are clean, presentable, and well-organized.

Communication & Coordination

• Handle phone calls, emails, and WhatsApp/online inquiries in a courteous and timely manner.
• Maintain clear communication with all departments for guest requests and operational needs.
• Update guest profiles, preferences, and feedback in the PMS system.

Cashiering & Documentation

• Maintain accurate billing, process payments, and ensure proper cash handling.
• Prepare daily front desk reports and handovers.
• Ensure compliance with check-in documentation requirements (ID proofs, registration cards, etc.).

Skills & Competencies

• Strong communication and interpersonal skills.
• Professional grooming and customer-centric attitude.
• Ability to multitask in a fast-paced hospitality environment.
• Problem-solving abilities with a positive approach.
• Proficiency in PMS (Property Management System) preferred.
• Good knowledge of English and Hindi; Konkani/other languages are an added advantage.

Qualifications & Experience

• Minimum HSC or Diploma in Hospitality / Hotel Management preferred.
• 1–3 years of experience in Front Office/Guest Relations in hotels or resorts.
• Freshers with excellent communication and personality may also apply.

Work Conditions

• Rotational shifts, weekends, and festival/holiday working as per resort operations.
• Uniform and grooming standards are to be followed strictly.

Job Type: Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person