FRONT DESK EXECUTIVE

We’re seeking a professional and friendly Front Desk Executive to manage our reception area and deliver an outstanding first impression. This role combines guest relations, administrative support, and office coordination to keep daily operations running smoothly

Key Responsibilities

Greet and welcome students, faculty, staff, and visitors in a courteous and professional manner; direct them to the appropriate departments or individuals.

Ensure the reception area is tidy and well-stocked with necessary supplies.

Handle incoming calls and route them to the appropriate departments.

Make outbound calls to prospective and enrolled students for follow-up, course information and feedback.

Maintain and update student databases with accurate and timely information.

Respond to student inquiries and provide necessary information related to course and admissions.

Support the administration team with tasks such as data entry, documentation and record-keeping.

Guide students in selecting courses and programs based on their academic and career aspirations.

Perform tele-calling to student databases to provide information about courses and services.

Line up students for counselling sessions and guide them through the admission process.

Provide academic and career counselling to students as needed.

Assist in coordinating meetings, events, and internal communication.

Prepare and submit reports related to tele-calling and front desk activities as required.

Assist in organizing college events, workshops, and seminars.

Coordinate with other departments to ensure smooth day-to-day operations.

Required Qualifications

High school diploma or equivalent (Bachelor’s degree preferred depending on seniority)

Prior experience in a front desk, receptionist, or customer-facing role (1–2 years ideal)

Strong proficiency in Microsoft Office Suite; familiar with phone/mailing systems

Excellent verbal and written communication skills; professional demeanor

Exceptional organizational, multitasking, and time-management ability

Customer-oriented attitude with problem-solving aptitude

Preferred Qualifications

Fluent in English and additional regional language(s)

Experience with visitor management or CRM systems

Familiarity with corporate or hotel front desk operations

Success Metrics

Maintain a professional, welcoming reception environment

Efficiently manage guest flow, phone calls, and scheduling without errors

Proactive support across departments and timely resolution of front desk issues

Compensation & Benefits

Competitive base salary (dependent on experience and local market)

Learning & development opportunities and potential for career growth

Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Schedule:

• Day shift

Work Location: In person