Front Desk Executive

We are looking for a courteous, organized, and patient-focused Front Desk Executive to manage front office operations. The candidate will be responsible for handling patient admissions, OPD processes, doctor coordination, and ensuring high levels of patient satisfaction.

Experience Required

Minimum 1 year of experience in hospital front desk / healthcare reception

Shift Requirement

Willingness to work in rotational shifts – Morning / Evening / Night

Key Responsibilities Front Desk & Patient Handling

• Greet patients and attendants in a professional and empathetic manner
• Handle OPD registrations, billing coordination, and appointment scheduling
• Manage IPD admissions, bed allocation coordination, and documentation
• Guide patients regarding hospital procedures, departments, and services

Doctor & Department Coordination

• Coordinate effectively with doctors for OPD schedules and patient flow
• Communicate patient requirements to doctors and nursing staff
• Assist doctors with appointment management and follow-ups

Patient Satisfaction

• Ensure a smooth and positive patient experience at the front desk
• Address patient queries, concerns, and basic complaints politely
• Escalate issues to the concerned department when required

Administrative Duties

• Maintain accurate patient records and admission details
• Handle phone calls, enquiries, and internal communication
• Prepare daily reports related to OPD, admissions, and front office activities

Eligibility & Requirements

• Graduate in any discipline (preferred)
• Minimum 1 year experience in hospital front desk / healthcare reception
• Willing to work rotational shifts (Morning / Evening / Night)
• Basic computer knowledge (Hospital Management System, MS Excel, email)
• Good verbal and written communication skills

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Front desk: 1 year (Preferred)

Location:

• Park Street H O, West Bengal (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person