Front Desk Executive

Job Summary

We are seeking a courteous, organized, and proactive Front Desk Executive at Eye Solutions - The Complete Eye Hospital to be the first point of contact for our patients. The ideal candidate will handle front office operations, appointment coordination, billing support, and ensure a smooth patient experience. This role is well-suited for individuals who enjoy interacting with people and can multitask in a healthcare environment.

Key Responsibilities

• Welcome and assist patients in person and via phone, ensuring professional and courteous communication.
• Schedule and manage patient appointments for smooth and efficient flow.
• Collect and process patient payments, including daily OPD and OT cash handling and proper documentation.
• Coordinate and route calls to relevant departments for timely patient support.
• Prepare and process patient billing and discharge documentation accurately and on time.
• Maintain a clean, organized, and presentable reception and waiting area.
• Update and manage patient records and office documentation with accuracy and confidentiality.
• Assist patients with Mediclaim/insurance documentation and coordination for reimbursements.
• Record and obtain patient feedback to support continuous service improvement.
• Monitor and maintain input/output stock records for front desk requirements.
• Send end-of-day payment collection reports to the concerned team.

Required Skills & Qualifications

• Bachelor’s degree (Preferred, not mandatory).
• Proven experience in Front Desk / Reception / Customer Service (Preferred, not mandatory).
• Strong communication skills (English + local language).
• Good knowledge of MS Office (Word, Excel, Email handling).
• Ability to multitask, stay calm under pressure, and handle sensitive information confidentially.

Interested candidates may submit their resume at:
Email: ishitapednekar9@gmail.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person