Front Desk Executive

Designation: Front Desk Executive

Timing: 12:00 am to 09:00 pm (Weekdays)

12:00 am to 9:30 pm (Weekends)

Working Days: Monday to Sunday (1 week off, not on Saturday & Sunday)

Key Responsibilities:

1. Guest Relations & Customer Service

• Welcome and assist customers at the front desk in a friendly and professional manner.
• Handle customer inquiries related to play zone services, birthday party packages, bookings, and ongoing offers.
• Respond to queries via phone calls, emails, Whatsapp, and walk-ins.
• Guide parents/customers about safety rules and use of play equipment.
• Manage bookings and confirmations for birthday parties, events, and promotions.
• Ensure complete awareness of current and upcoming offers and promotions.

2. Team Coordination

• Introduce new staff and help train them on front desk responsibilities.
• Coordinate with team members for daily operations and escalate issues when needed.
• Clearly understand and communicate team responsibilities and tasks.

3. Administrative & Operational Tasks

• Maintain daily records such as MTD (Month-To-Date) sheets for earnings.
• Perform daily and weekly accounting, including cash handling, collections, and reconciliation.
• Maintain petty cash and track expenses accurately.
• Prepare and manage invoices for birthday parties, offers, and events.
• Handle banking-related tasks including cash deposits from Play Zone & Café.
• Use Play Zone software for booking, billing, and customer data management.
• Maintain physical and digital files (e.g., expenses, bills, staff records, banking details, etc.).

4. Policy Awareness

• Ensure compliance with company policies, rules, and regulations.
• Educate customers and staff about play zone policies and safety guidelines.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Provident Fund

Experience:

• Front Desk & Staff Management: 1 year (Preferred)

Work Location: In person