Front Desk Coordinator

As a Front-Office Coordinator cum Receptionist at Anand Hearing Care Pvt Ltd, your role is crucial in ensuring a five-star patient experience by being the first point of contact for clients and visitors. Your primary responsibilities will include: - Greeting clients and visitors with a positive attitude - Answering calls and addressing visitor inquiries - Managing patient appointments and scheduling - Coordinating with team members for scheduling - Capturing and organizing information related to patient visits - Handling inquiries related to sales, purchases, and services - Schedule patient appointments, visit reminders, and follow-ups - Conduct tele-calling to customers for feedback and follow-ups - Manage billing, cash collection, and bank deposits - Provide accurate information in-person and via phone/email - Order front office supplies and maintain inventory - Create and manage both digital and hardcopy filing systems - Inform team members of visitors" arrivals or cancellations Preferred skills for this role include: - Customer service experience - Professional phone etiquette - Effective written and verbal communication skills - Friendly attitude - Ability to multitask - Organized and detail-oriented - Competency in Microsoft applications such as Word, Excel, and Outlook - Supply management knowledge To be successful in this role, you must have: - Basic knowledge of computers - Proficiency in MS Office and Tally (preferred) - Graduate qualification - Minimum of 2 years of experience in customer-facing roles - Proficiency in English, Hindi, and Punjabi languages About Anand Hearing Care Pvt Ltd: Anand Hearing Care Pvt Ltd is a prominent chain of audiology and hearing aid dispensing centers in North India, with the head office in Chandigarh and 15 clinics in Chandigarh, Delhi NCR, and Punjab. The company, promoted by Mr. TS Anand, a visionary in the audiology and hearing care market, is well-positioned for future growth and expansion. The industry's rapid growth presents a significant opportunity to establish strong relationships with stakeholders and make a meaningful impact in the field of hearing care.,