Front Desk Coordinator

Position: Front-Office Coordinator cum Receptionist

Work location

Job Summary

Preferred skills:

·        Customer Service Experience.

·        Answering phones in a professional manner and routing calls as necessary.

·        Effective Written and Verbal Communication skills. Friendly Attitude.

·        Ability to stay calm under pressure Ability to Multitask.

·        Organized and Detail-Oriented.

·        Competency in Microsoft applications including Word, Excel, and Outlook.

·        Supply Management.

Must Have:

·        Computer: Basic Knowledge + MS Office + Tally(preferred)

·        Qualification needed: Graduate

·        Experience: 2+ years in facing customer/hospitality.

·        Preferred language known: English, Hindi, Punjabi

Key Responsibility:

·        Schedule patient appointments, visit reminders, follow-ups

·        Tele-calling to customers for visit feedback and follow-ups

·        Billing, cash collection, bank deposits

·        Provide basic and accurate information in-person and via phone/email

·        Order front office supplies and keep inventory of stock

·        Create and manage both digital and hardcopy filing systems

·        Prepare bills and take payments

·        Inform other team members of visitors' arrivals or cancellations

About the Company:

Anand Hearing Care Pvt Ltd is a leading chain of audiology and hearing aid dispensing centres in North India. With Head Office in Chandigarh and 15 clinics in Chandigarh, Delhi NCR and Punjab, the company has a good presence to leverage for future growth and expansion.

• The company is promoted by Mr TS Anand, a leading figure and visionary in the audiology and hearing care market. Hearing care in India has been growing at a rapid pace owing to existing under-penetration and increasing awareness in the population. The industry offers a great opportunity to bid deep and build strong relationships with stakeholders.