Front Desk Clerk

Job Summary:

The Preschool Front Desk Receptionist is the first point of contact for all visitors, parents, and children, and plays a crucial role in creating a welcoming, safe, and organized environment. The ideal candidate will be a female, friendly, patient, and highly organised individual with a love for working in a child-centric setting. This role requires excellent communication skills and the ability to manage a variety of administrative and clerical tasks efficiently. The candidate should reside close to Newtown area, for ease of commuting.

Key Responsibilities:

• Front Desk Management:
• Greet and welcome all visitors, including parents, guardians, and prospective families, with a warm and professional demeanor.
• Answer and manage incoming phone calls, directing inquiries to the appropriate staff members (teachers, administrators, etc.).
• Maintain a clean, tidy, and presentable front office and reception area.
• Communication & Customer Service:
• Act as a primary liaison between parents and teachers, relaying messages and important information in a timely and accurate manner.
• Address parent queries and concerns with empathy and professionalism, providing information about school policies, events, and daily schedules.
• Maintain a positive and supportive relationship with all members of the school community.
• Administrative & Clerical Support:
• Manage student attendance records, follow up on absences, and communicate with parents regarding tardiness.
• Handle and distribute incoming and outgoing mail and packages.
• Assist with general administrative tasks, such as data entry, filing, photocopying, and maintaining school records.
• Process and record fee payments, if required, and maintain organised financial records.
• Follow up fee defaulters by constantly calling
• Assist with scheduling parent-teacher meetings and other school celebrations/events.
• Safety & Security:
• Monitor the entry and exit of all individuals to ensure the safety and security of the premises.
• Implement and enforce the school's visitor sign-in and sign-out procedures.
• Be the first point of contact during emergencies, following established school protocols and coordinating with staff and authorities as needed.

Required Qualifications & Skills:

• Education: A high school diploma is required; a Bachelor's degree is a plus.
• Experience: Previous experience in a front desk, receptionist, or administrative role, preferably within a school or childcare setting, is highly desirable.
• Language: Fluency in English and Bengali is essential. Knowledge of other regional languages is a plus.
• Technical Skills:
• Proficiency in using basic office software, including Microsoft Word, Excel, and Outlook.
• Familiarity with school management software or willingness to learn.
• Personal Attributes:
• Excellent verbal and written communication skills.
• Exceptional organisational and multitasking abilities.
• A patient, friendly, and compassionate attitude, especially when interacting with young children and their parents.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• A strong sense of responsibility, initiative, and attention to detail.
• Commitment to maintaining confidentiality of all student and family information.
• Timing: Morning 8am till 3pm Monday-Friday, and 9am-1pm Saturday

Sources

Job Type: Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person