Front Desk Associate

Job Summary

The Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in/check-out experience. This role requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment while upholding the hotel's standards of hospitality.

Key Responsibilities

* Guest Services: Warmly greet and welcome all guests upon arrival and departure. Handle all guest inquiries, requests, and complaints promptly, professionally, and courteously, ensuring guest satisfaction.

* Reservations & Registration: Accurately process guest check-ins and check-outs, assign rooms, issue room keys, and maintain accurate guest folios. Process and confirm reservations made by phone, email, or third-party booking sites.

* Financial Transactions: Handle cash, credit card, and direct billing transactions accurately. Post charges to guest accounts and reconcile daily transactions.

* Communication: Answer multi-line phones and direct calls appropriately. Communicate relevant information effectively to other hotel departments (Housekeeping, Maintenance, Food & Beverage) to ensure smooth operations.

* Knowledge & Promotion: Maintain a comprehensive knowledge of hotel facilities, services, and local area attractions. Promote hotel amenities and special offers to guests.

* Safety & Security: Follow all hotel safety and security procedures. Be prepared to assist guests during emergency situations.

* Maintain Lobby: Ensure the front desk and lobby area are clean, organized, and presentable at all times.

Qualifications

* Experience: 2-3 year previous experience in a hotel receptionist role is highly preferred; prior hotel front desk experience is a strong asset.

* Education: High School Diploma or equivalent required. Degree or certification in Hospitality Management is a plus.

* Skills:

* Excellent verbal and written communication skills.

* Proficiency with computer systems, including property management systems (PMS), such as Opera, Fidelio, or others.

* Strong organizational and time management abilities.

* Ability to stand for extended periods and lift up to [Specify Weight, e.g., 25] pounds.

* Professional appearance and friendly, service-oriented demeanor.

* Availability: Must be flexible to work various shifts, including mornings, evenings, weekends, and holidays, as needed.

Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹10,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person