Front Desk Associate: Resort

The Front Desk Associate is the first point of contact for guests and plays a key role in delivering exceptional guest service. The position is responsible for handling guest check-ins and check-outs, reservations, billing, and guest inquiries while maintaining the highest standards of hospitality. Prior experience in the hotel industry is required to ensure smooth front office operations.

Key Responsibilities

Guest Services

• Welcome guests in a friendly, professional, and courteous manner
• Perform guest check-in and check-out procedures efficiently
• Handle guest inquiries, requests, and complaints promptly and professionally
• Ensure guest satisfaction throughout the stay

Front Desk Operations

• Manage room assignments and update room status in the PMS
• Handle reservations, amendments, and cancellations
• Process guest payments, billing, and cash/card transactions accurately
• Maintain accurate guest records and registration documents

Communication & Coordination

• Coordinate with housekeeping for room readiness and special requests
• Communicate guest requirements to other departments (F&B, Maintenance, Concierge)
• Ensure proper handover between shifts

Administrative Duties

• Prepare shift reports and maintain front desk logs
• Ensure compliance with hotel policies, SOPs, and brand standards
• Maintain cleanliness and organization of the front desk area

Sales & Upselling

• Promote hotel facilities, services, and local attractions
• Upsell room categories and hotel services when applicable

Qualifications & Experience

• Diploma or degree in Hotel Management or Hospitality preferred
• Minimum 1–3 years of experience in a hotel or resort front office
• Knowledge of hotel front desk operations and procedures

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficiency in Property Management Systems (PMS) such as Opera, IDS, or similar
• Basic computer skills and billing knowledge
• Ability to multitask and work under pressure
• Professional appearance and positive attitude
• Willingness to work shifts, weekends, and holidays

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person