Front Desk Associate

As a Front-of-House Associate at Dr. Paws, your role involves being the initial point of contact for customers and pets visiting the clinic. Your main responsibility is to ensure a smooth, pleasant, and positive experience for every customer by upholding the friendly and professional atmosphere that Dr. Paws is known for. This position combines customer service, administrative duties, sales, and clinic operations. **Key Responsibilities:** - Answer incoming phone calls and respond to customer messages professionally and promptly. - Efficiently schedule, modify, and confirm customer appointments. - Promote and sell Dr. Paws Membership Packs, explaining the benefits to customers. - Welcome pets and their owners, ensuring they feel comfortable and valued. - Engage with pets and their owners, providing a friendly and calming environment. - Complete billing processes accurately and promptly for all services rendered. - Recommend pet-related products to customers, ensuring their satisfaction. - Receive and organize new stock orders for the clinic's retail store. - Maintain a clean and welcoming clinic environment in collaboration with housekeeping staff. - Securely open and close the clinic daily, following safety and security procedures. **Qualifications Required:** - Proficient in spoken and written English. - Confident and engaging personality with excellent communication skills. - Strong background in customer service or hospitality with a positive attitude. - Genuine affinity for animals and comfort around dogs and cats. - Ability to work with basic software systems for appointments and billing. - Quick learner, open to feedback, and eager to improve. Dr. Paws is a chain of new-age veterinary clinics headquartered in Bangalore, aiming to provide a friendly, homely, and comfortable experience for pet visits. The clinics offer a calming and welcoming environment, providing a range of services including vet consults, grooming, pet-retail, diagnostics, imaging, and surgeries. Interested candidates are encouraged to apply by sending their resume to hiring@drpaws.care and become part of a pet-loving environment at Dr. Paws where you can gain valuable professional experience.,