Job
Description
About the job: Dr. Paws is a chain of new-age veterinary clinics, headquartered in Bangalore. Our aim is to make visits to the vet a friendly, homely, and comfortable experience. We do this by creating clinics that have a calming and welcoming interior, and providing service that is extremely hospitable and caring towards pets and their parents. Our clinics have everything a pet-parent would need under one roof (vet consults, grooming, pet-retail, diagnostics, imaging, surgeries, etc.) We are venture-capital backed (lead Investor is Sauce. VC, India's most reputed early-stage consumer brand investor) and have a number of marquee angels behind us (Founders of Cult.Fit, Zetwerk, Tracxn, Executive Vice-Chairman, Tata Sons). Position Overview: As a front-of-house associate at Dr. Paws, you will be the initial point of contact for customers and pets visiting our clinic. Your main responsibility will be to ensure that every customer enjoys a smooth, pleasant, and positive experience with our services. You will play a crucial role in upholding the friendly and professional atmosphere that Dr. Paws is known for. This position combines customer service, administrative duties, sales, and clinic operations. Key responsibilities: 1. Answer incoming phone calls and respond to customer messages in a professional and timely manner. 2. Schedule, modify, and confirm customer appointments efficiently. 3. Promote and sell Dr. Paws membership packs to customers, assisting them in understanding the benefits. 4. Welcome pets and their owners upon arrival, ensuring they feel comfortable and valued. 5. Engage with pets and their owners while they wait, providing a friendly and calming environment. 6. Complete billing processes accurately and promptly for all services rendered. 7. Recommend pet-related products such as toys, food, accessories, etc., ensuring customers are informed and satisfied with their purchases. 8. Receive and organize new stock orders for the clinic's retail store. 9. Work closely with housekeeping staff to maintain a clean and welcoming clinic environment. 10. Open and close the clinic securely every day, following proper procedures to ensure safety and security. Requirements: 1. English language skills, both spoken and written. 2. Confident and engaging personality with excellent communication skills. 3. Strong foundation in customer service or hospitality, with a positive and welcoming attitude. 4. A genuine affinity for animals and comfort in being around dogs or cats. 5. Ability to work with basic software systems, such as appointment scheduling tools and billing systems. 6. Quick to learn new processes, open to constructive feedback, and eager to improve. Benefits: 1. Hands-on experience in customer engagement, administrative duties, sales, and clinic operations. 2. Competitive compensation. 3. Opportunity to work in a friendly, pet-loving environment. 4. Exposure to the operations of a growing business. 5. Gain valuable skills in client communication, sales, and hospitality. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,88,000 - 4,08,000 /year Experience: 1 year(s) Deadline: 2025-06-09 23:59:59 Other perks: Health Insurance Skills required: Client Interaction, Hospitality, Client Relationship, Interpersonal skills, Sales and Effective Communication Other Requirements: English language skills, both spoken and written. Confident and engaging personality with excellent communication skills. About Company: Dr. Paws is a chain of modern veterinary clinics in India, dedicated to delivering high-quality and compassionate veterinary care. Our beautifully designed clinics provide the friendliest and most trustworthy care for pets. With our focus on simplicity and love, we aim to create an exceptional experience for both pets and pet owners. We are opening our first branches in Bengaluru in July 2024 and have plans for nationwide expansion.
