Front Desk Associate & Billing - Pet care

1. Greeting and Welcoming:

• Welcome customers and visitors in a friendly and professional manner.
• Provide assistance and direction to customers as needed.

2. Answering and Directing Calls:

• Manage the telephone system by answering, screening, and directing calls to the appropriate personnel.
• Take and relay messages accurately.

3. Customer Service & Billing:

• Assist customers with inquiries, provide information, and address concerns in a courteous manner.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.
• Billing for services and retail products

4. Front Desk Operations:

• Maintain a clean and organized front desk area.
• Manage appointments and reservations, if applicable.
• Handle customer inquiries and requests efficiently.

5. Administrative Support:

• Provide administrative support to various departments as needed.
• Assist in data entry, filing, and other clerical tasks.
• Manage and distribute incoming mail and packages.

6. Cash Handling:

• Handle basic cash transactions, such as processing payments or providing change, if required.

7. Security and Access Control:

• Monitor and control access to the premises, ensuring only authorized individuals enter the retail space.
• Follow security protocols and report any suspicious activities.

8. Multitasking:

• Handle multiple tasks simultaneously, such as managing phone calls, greeting customers, and assisting with administrative duties.

9. Communication:

• Communicate effectively with both customers and internal staff.
• Relay important information to the appropriate personnel promptly.

10. Problem Solving:

• Address and resolve customer issues or complaints to ensure a positive experience.
• Collaborate with other departments to resolve issues efficiently.

11. Technology Skills:

• Proficient in using office equipment such as phones, computers, and photocopiers.
• Familiarity with basic software applications and the ability to learn new systems quickly.

12. Professionalism:

• Maintain a professional appearance and demeanor at all times.
• Uphold the values and standards of the retail establishment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Paid time off

Application Question(s):

• Do you love pets?
• How many years work experience you have in Pet Industry?

Education:

• Diploma (Required)

Experience:

• Billing: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person