89 Freshservice Jobs

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimised for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively. Qualifications Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Senior Analytics Engineer, DataOne Location: Pune, India This role requires the candidate to be based in Pune and work from an office 4 or 5 days a week. Please only apply if you're okay with these requirements. *** Position Summary HackerOne is seeking a Senior Analytics Engineer to join our DataOne team. You will lead the discovery, architecture, and development of high-impact, high-performance, scalable source of truth data marts and data products. Joining our growing, distributed organization, you'll be instrumental in building the foundation that powers HackerOne's one source of truth. As a Senior Analytics Engineer, you'll be able to lead challenging projects and foster collaboration across the company. Leveraging your extensive technological expertise, domain knowledge, and dedication to business objectives, you'll drive innovation to propel HackerOne forward. DataOne democratizes source-of-truth information and insights to enable all Hackeronies to ask the right questions, tell cohesive stories, and make rigorous decisions so that HackerOne can delight our Customers and empower the world to build a safer internet . The future is one where every Hackeronie is a catalyst for positive change , driving data-informed innovation while fostering our culture of transparency, collaboration, integrity, excellence, and respect for all . What You Will Do Your first 30 days will focus on getting to know HackerOne. You will join your new squad and begin onboarding - learn our technology stack (Python, Airflow, Snowflake, DBT, Meltano, Fivetran, Looker, AWS), and meet our Hackeronies. Within 60 days, you will deliver impact on a company level with consistent contribution to high-impact, high-performance, scalable source of truth data marts and data products. Within 90 days, you will drive the continuous evolution and innovation of data at HackerOne, identifying and leading new initiatives. Additionally, you foster cross-departmental collaboration to enhance these efforts. Deliver impact by developing the roadmap for continuously and iteratively launching high-impact, high-performance, scalable source of truth data marts and data products, and by leading and delivering cross-functional product and technical initiatives. Be a technical paragon and cross-functional force multiplier, autonomously determining where to apply focus, contributing at all levels, elevating your squad, and designing solutions to ambiguous business challenges, in a fast-paced early-stage environment. Drive continuous evolution and innovation, the adoption of emerging technologies, and the implementation of industry best practices. Champion a higher bar for discoverability, usability, reliability, timeliness, consistency, validity, uniqueness, simplicity, completeness, integrity, security, and compliance of information and insights across the company. Provide technical leadership and mentorship, fostering a culture of continuous learning and growth. Minimum Qualifications 6+ years experience as an Analytics Engineer, Business Intelligence Engineer, Data Engineer, or similar role w/ proven track record of launching source of truth data marts. 6+ years of experience building and optimizing data pipelines, products, and solutions. Must be flexible to align with ocassional evening meetings in USA timezone. Extensive experience working with various data technologies and tools such as Airflow, Snowflake, Meltano, Fivetran, DBT, and AWS. Expert in SQL for data manipulation in a fast-paced work environment. Expert in creating compelling data stories using data visualization tools such as Looker, Tableau, Sigma, Domo, or PowerBI. Proven track record of having substantial impact across the company, as well as externally for the company, demonstrating your ability to drive positive change and achieve significant results. English fluency, excellent communication skills, and can present data-driven narratives in verbal, presentation, and written formats. Passion for working backwards from the Customer and empathy for business stakeholders. Experience shaping the strategic vision for data. Experience working with Agile and iterative development processes. Preferred Qualifications Strong proficiency in at least one data programming language such as Python or R. Experience working within and with data from business applications such as Salesforce, Clari, Gainsight, Workday, GitLab, Slack, or Freshservice. Proven track record of driving innovation, adopting emerging technologies and implementing industry best practices. Thrive on solving for ambiguous problem statements in an early-stage environment. Experience designing advanced data visualizations and data-rich interfaces in Figma or equivalent. Compensation Bands: Pune, India ₹3.7M – ₹4.6M Offers Equity Job Benefits: Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program Flexible Work Stipend Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview - We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore. Responsibilities (What you'll be expected to do) - Generate qualified opportunities for the company by rigorously prospecting andresearching in the assigned region/market. Do rigorous research on assigned accounts, and build an effective sales pipeline. Strike and initiate conversations with high-profile personas of companies you are prospecting. Be the face of Freshworks and pitch the company and our products to the prospects. Come up with creative emails and campaigns to draw the attention of prospects. Qualifications Requirements (What we look for in candidates): Must-haves - 4+ years of work experience in any customer-facing sales/BD role Willingness to work in-office for 5 days a week Clear, concise, and effective written and oral communication skills. Empathy towards customers and understanding their needs. Interest, curiosity, and openness to learning new technologies. Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. Ability to handle rejections and stay focused and driven. Ability to multi-task and manage your tasks effectively. Ability to ask the right questions and qualify a customer's needs Ability to ask open-ended questions and understand the customer's pain points Ability to do a PowerPoint presentation and explain the capabilities of our products to customers Understand the Regional nuances of designated market Experience in cold calling Understanding the Sales metrics and numbers Capture Minutes and Meetings and update CRM Meticulously. Good to have - Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products. Experience with the North America Market Prior exposure to tools like LinkedIn Sales Navigator, Discover Org, ZoomInfo, etc. The proven track record of consistency in overachieving targets. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Title: Team Leader – Application Support Desk Department: IT Services / Application Support Location: [Insert Location] Reporting To: IT Service Manager / Head of IT Operations Work Type: Full-time / Rotational Shifts (if applicable) About Company ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company’s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model aided with heavy digital interventions to meet a client’s business objectives and cost reduction strategy. The demand for BPM continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value. 'Job Summary' We are seeking a dynamic and experienced Team Leader for our Application Support Desk to oversee and coordinate day-to-day support activities, ensuring compliance with IT Service Management (ITSM) best practices. This role will be responsible for managing a team of support analysts, monitoring SLAs, and driving continual service improvement for end-user applications and business-critical systems. Key Responsibilities Team & Operational Management: Lead, mentor, and manage a team of application support analysts to ensure timely and effective resolution of incidents, service requests, and problems. Allocate resources effectively to meet agreed service levels. Conduct regular performance reviews, identify skill gaps, and coordinate training and development. ITSM Compliance & Process Adherence Ensure adherence to ITIL/ITSM processes including Incident, Problem, Change, and Service Request Management. Monitor and manage ticket queues via the ITSM tool, ensuring accurate classification, prioritization, and resolution. Collaborate with the Change Management team to ensure that changes are implemented with minimal risk and impact. Incident & Problem Management Act as the escalation point for high-priority or complex incidents. Oversee root cause analysis for recurring issues and ensure appropriate problem records are created. Ensure proper documentation and knowledge base updates for known issues and solutions. Service Level & Performance Monitoring Track KPIs and SLAs including response time, resolution time, first-call resolution, etc. Generate regular reports and dashboards to communicate performance to stakeholders. Proactively identify trends and recommend improvements to enhance service delivery. Stakeholder Communication Maintain effective communication with internal teams, business users, and third-party vendors. Provide timely updates to users and stakeholders regarding incidents, planned outages, and service changes. Continuous Improvement Drive a culture of Continuous Service Improvement (CSI) within the support team. Propose enhancements to support tools, monitoring systems, and service workflows. Required Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum 5+ years of experience in application support, with at least 2 years in a leadership or supervisory role. Strong understanding of ITIL v3/v4 framework (ITIL certification preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, Freshservice, or equivalent. Excellent troubleshooting, communication, and interpersonal skills. Ability to manage high-pressure situations and prioritize multiple tasks. Experience in supporting enterprise applications (e.g., ERP, CRM, custom in-house applications). Preferred Skills Knowledge of monitoring tools (e.g., Nagios, Dynatrace, AppDynamics). Exposure to DevOps or Agile environments is a plus. Familiarity with basic database queries, logs analysis, and application architecture. Skills: freshservice,itsm tool,itil,service request management,l1 and l2 support,problem management,interpersonal skills,application support,incident management,change management,bmc remedy,communication,troubleshooting,servicenow Show more Show less

Job Summary: The Help Desk Technician should be able to diagnose and resolve challenging problems quickly. You should be well-versed in all aspects of computer systems configuration and maintenance. Your goal will be to ensure that our technology runs smoothly for both employees. This position will be in our Hyderabad office with a combination of in-person and remote work. Job Responsibilities: Respond to queries by phone, email, in person, instant message, or through our ticketing system. Provide L2/L3 technical support for users, Windows-based systems, and IT infrastructure. User Management: Create, activate, deactivate users; manage AD accounts and group policies. Active Directory & Network Services: Manage and troubleshoot Active Directory, DNS, DHCP, GPOs. Firewall & Bandwidth Management: Monitor firewalls, setup/manage VPNs, and control bandwidth utilization. System Installation & Patching: Install and configure Windows/Linux OS, manage software installations, ensure system patching via WSUS server. Hardware Management: Identify, troubleshoot, and coordinate repair for hardware failures. Antivirus & Security: Monitor and maintain antivirus solutions across all endpoints. Ticket Management: Handle support tickets and maintain issue logs with timely resolutions. Vendor & ISP Coordination: Manage communication with IT vendors and escalate ISP issues when needed. Communication: Work closely with internal and external stakeholders for smooth IT operations. AWS Cloud Basics (Preferred): Good understanding of AWS core services such as EC2, S3, RDS, VPC, Security Groups, and Lambda. Required Skills: Hands-on experience with Windows OS / Windows Server (2016–2022). Good knowledge of Active Directory, Group Policies, DNS/DHCP. Working knowledge of AWS services like EC2, S3, IAM, VPC. Understanding of CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI). Familiarity with basic scripting (PowerShell/Bash). Awareness of IT security basics, patching, and user access control. Strong troubleshooting and communication skills. Nice to Have: Exposure to Linux OS or hybrid environments. Tools: Docker, Ansible, Terraform (even basic hands-on is welcome). Experience with ticketing platforms (e.g., JIRA, ServiceNow, Freshservice). Certifications: AWS Cloud Practitioner, CompTIA Security+, or equivalent. Company Overview: Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential. At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business, and our clients will be heard. Show more Show less

Job Title: NOC Operation Engineer -I Location: Noida (Hybrid) Rotational Shifts Summary A Network Operations Center (NOC) Engineer is essential to ensuring the reliability, performance, and security of an organization's network infrastructure and systems. They are responsible for monitoring network activity, identifying and resolving issues, and maintaining optimal system performance. The engineer also collaborates with internal teams and external vendors to minimize service disruptions and maintain service-level commitments. Job Overview: A Network Operations Center (NOC) Engineer is responsible for monitoring, troubleshooting, and maintaining an organization’s network and IT infrastructure to ensure high availability and uninterrupted service. Their primary goal is to detect and resolve issues quickly to minimize downtime and ensure optimal system performance. NOC Engineers typically operate from a centralized facility known as the Network Operations Center, where they oversee network activity, respond to incidents, and support ongoing infrastructure operations. Key Responsibilities: • Continuously monitor network, server, application, and cloud infrastructure health using tools such as LogicMonitor, Dynatrace, AWS CloudWatch, and proprietary monitoring platforms. • Detect anomalies, performance degradation, or system outages and initiate prompt response procedures • Accurately assess and classify the severity of incidents, ensuring proper notification, escalation, and resolution within defined SLAs. • Maintain and update incident tickets using ITSM tools, documenting resolution steps, impacted services, and post-incident details. • Analyze logs, alerts, and system behaviors to identify the root cause of issues across routers, switches, circuits, and other network components. • Perform initial triage and resolution; escalate complex issues to Tier II/III teams or vendors as appropriate • Collaborate with telecom carriers, international ISPs, and managed service providers to troubleshoot circuit issues, including latency, packet loss, and downtime. • Follow up on escalated cases and obtain Root Cause Analysis (RCA) or Reason for Outage (RFO) reports for internal records. • Respond to automated alerts, ensuring timely validation and prioritization based on impact and urgency. • Execute standard operating procedures (SOPs) for frequently occurring issues and escalate deviations or unknown scenarios • Assist in scheduled maintenance tasks and support change implementation in accordance with change management policies. • Validate post-change stability and monitor affected systems for anomalies • Maintain up-to-date NOC documentation, incident logs, shift handover reports, and knowledge base articles. • Prepare Excel-based reports on network uptime, incident trends, capacity utilization, and SLA compliance for internal analysis. • Monitor data center environments including power (UPS), temperature, humidity, and equipment status via DCIM tools. • Respond to alerts indicating threshold breaches and coordinate with facilities or on-site personnel for immediate action • Provide clear and timely updates to internal stakeholders, including IT support, application teams, and project managers. • Participate in regular handovers and shift briefings to ensure continuity in operations Requirement & Education Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • 2–5 years of experience in a Network Operations Center (NOC) or core technical (Server & Network) support environment. • Strong understanding of TCP/IP, LAN/WAN technologies, DNS, DHCP, VPNs, Firewalls, routers, switches, and load balancers. • Experience with enterprise monitoring tools such as LogicMonitor, Solarwinds, Dynatrace, AWS CloudWatch, or similar. • Familiarity with Networking monitoring tools & ticketing systems (e.g. Logic Monitor experience, FreshService, AWS CloudWatch, AppNeta & Lansweeper). • Proficiency in Microsoft Excel for data analysis and reporting. • Follow established procedures and documentation precisely to maintain consistency and compliance across operations. • Contribute to the development and continuous improvement of operational processes and documentation standards. • Strong analytical and troubleshooting skills, with a methodical approach to problem-solving. • Excellent written and verbal communication skills. • Willingness to work rotating shifts, including nights, weekends, and holidays. Preferred Certifications (Optional but Advantageous): • CompTIA Network+ • Cisco CCNA or higher • AWS Certified Cloud Practitioner or CloudWatch experience • LogicMonitor Certified Associate (LMCA) • Microsoft Certified: Azure Fundamentals or related Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift orotherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization based out of India, Chennai Office. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat. What will your impact be? As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, SMB Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders across SMB, Expansion and Customer Success and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role. You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority. As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs. You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org. You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future. You have experience in partnerships business, have worked in alliances and channels space before and have actively contributed to growth of partner ecosystem from a technical standpoint You have been exposed to partner technical enablement activities before and have worked in joint solutioning and GTM strategies with partners Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. Qualifications Minimum 7-8 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies. 7-12 years relevant/industry experience. Exceptional soft skills and ability to influence within the organization. Ability to work with cross-functional teams and drive meaningful outcomes. Work regularly with C level executives inside and outside the organization and be a credible source of insights. A Bachelors or a Masters degree is nice to have, but not required Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Your role as a HR Assistant will be the main point of contact for all APAC employees' inquiries on HR-related issues (entry level). You will collaborate with our regional HRBPs by supporting the people journey processes within the company, such as administering the onboarding-offboarding process, employee benefits, and updating HR policies. You'll use our HR information systems to ensure that all employee records are up-to-date and confidential. You will be part of the global HR Support team, this team aims to make the process of employee inquiries from the different regions more efficient through a ticketing system. In This Role, You Will Act as the first point of contact for employee inquiries, providing information and guidance on HR policies and procedures. Maintain accurate and up-to-date employee records and HR databases Intake and route employee concerns to HR Business Partners. Administer and support HR programs, including benefits enrollment, leave of absence management, employee mobility, and employee recognition initiatives, escalating to appropriate regional teams when necessary. Initiate onboarding and offboarding via HRIS Support the performance management process, including goal-setting, quarterly growth conversations, and appraisal activities. Stay updated on labor laws, regulations, and industry best practices. Assist in drafting, revising, and disseminating HR documents, policies and procedures. Ensure compliance with legal requirements in all HR practices Collaborate with the finance department to process payroll and address payroll-related inquiries. Participate in various HR projects, such as diversity and inclusion initiatives, employee engagement surveys, and process improvement efforts. Qualifications Minimum of 2-5 years of working experience in human resources, with a good understanding of HR functions and practices in APAC Excellent interpersonal and communication skills, with the ability to maintain confidentiality. Proven problem-solving and decision-making abilities. Strong knowledge of HR best practices, and ability to troubleshoot and connect our employees with appropriate HR resources in a global environment. Proficient in HRIS (we utilize Workday), and MS Office Suite (Word, Excel, PowerPoint), and Google Suite. Experience in FreshService preferred. Exceptional organizational skills and attention to detail. Completion of a college program in HR, business administration, or other qualifying certifications (e.g., PHR, SPHR, SHRM-CP, or SHRM-SCP) is nice to have. About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. Show more Show less

Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving: o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Experience 5+ years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like 365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Show more Show less

Job Description We are seeking a highly motivated and skilled IT Support Specialist to join our global Corporate IT team. The ideal candidate will work full-time out of our Chennai office in DLF and provide technical assistance and support to our employees, ensuring efficient and effective use of technological resources. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users globally. This is a full-time and in-office position, working 5 days a week from our Chennai office. What You’ll Be Doing End User Support: Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues. Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site. Onboard and offboard employees using Active Directory/O365 and other third-party systems. Hardware And Software Maintenance Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals. Perform software installations, updates, and patches on end-user devices using device management software. Troubleshoot and resolve issues related to operating systems and application software. Documentation and Training: Create and update documentation for IT procedures, troubleshooting steps, and user guides. Provide training to end-users on the proper use of hardware, software, and security protocols. IT Infrastructure Management: Assist in the management of IT assets, including inventory tracking and documentation. Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability. Conduct regular backups and implement disaster recovery procedures. Coordinate IT e-waste with management and local vendors. Network Support: Assist the network team in the setup, configuration, and maintenance of networking equipment. Troubleshoot network connectivity issues and ensure proper functioning of network resources. Collaborate with the network team to implement and maintain security protocols. Security and Compliance: Implement and enforce security measures to protect data and systems. Ensure compliance with company policies and industry regulations related to IT security. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field. Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST. Experience 3+ years administering and supporting operating systems in a secure corporate environment. Expert knowledge of Windows, Mac, Linux, IOS, and/or Android operating systems is required, especially both Windows and Mac. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong knowledge of Microsoft 365 and the associated business applications. Solid understanding of networking concepts and protocols. Ability to lift 30 pounds. Tools Proficiency: Proficiency in IT Ticketing Systems (e.g. Jira, FreshService) and collaboration platforms (e.g., Microsoft Teams, Zoom). Experience using mobile device management systems. (e.g. Intune, Jamf) Soft Skills: Must be able to communicate clearly in English. Excellent problem-solving and interpersonal communication skills. Must be able to work in a global, deadline driven, and fast paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. Design, Develop, Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 2-4 engineers Strong communication skills a must Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems Must Have: Overall 6-10 years of Experience Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles Strong testing habits, passionate towards unit testing and TDD. Extensive experience in Agile methodologies Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang Good understanding of data structures Strong understanding of HTTP and REST principles Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. Experience handling Production workloads, with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB Supporting Production issues brought up by end customers Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle Experience using APM tools like DataDog, NewRelic Expertise in Java Qualifications Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: 6-9 years of prior experience Advanced understanding of OOPS Knowledge of SDLC (Software Development Lifecycle) Experience of working in an Agile environment Ability to design for scale and performance Ability to do peer code reviews Solid problem-solving skills Experience with hands-on programming Expertise in data structures and algorithms Qualifications Degree in Computer Science or equivalent practical experience Experience with large-scale systems Intermediate knowledge of Ruby on Rails Prior experience with AWS Experience with open-source projects Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Overview The Senior, Talent Systems & Operations will manage the daily operations of iCIMS’ Talent IT systems ensuring they are fully optimized and deliver efficiency and scalability for our global workforce. This individual will be accountable for system, reporting, and administration support and maintenance of our HR Cloud application landscape including our HRIS, Freshservice and our proprietary iCIMS Talent Cloud technology. Focused on simplification, employee experience, globalization, and workflow automation, this role will help drive efficiency and scale for Talent across our workforce. The Senior, Talent Systems & Operations will report to the HRSD Manager. About Us iCIMS is a leading provider of cloud-based talent acquisition solutions that empower organizations to attract, engage, and hire top talent. With a strong commitment to innovation and a people-first approach, we are expanding our India center to drive strategic initiatives and global excellence out of our Hyderabad office Responsibilities Partner with IT and other internal stakeholders to develop, test, validate, and implement new modules and technology as per the business requirement Requirements gathering from the business & stakeholders to clarify requirements and achieve a consensus on the organization’s needs and priorities. Manage configuration, functionality, workflow automation, integration and operations of Talent applications, modules, and systems, ensuring they are fully optimized and return full value to the organization Overall daily administration of all Talent systems including troubleshooting, testing, opening tickets with vendor support as needed, and working to resolve any system issues efficiently Lead all technical components related to core talent programs such as advanced compensation, learning, payroll, performance management, succession, talent reviews, and talent mobility Assess current Talent systems and utilization to identify and recommend training, customization, and enhancements to maximize value and efficiency of the various HRIS business applications Act as the Primary Talent System Administrator and provide end user support to ensure adoption and ease of use Evaluate Talent processes and make recommendations for improvements and automation via the use of technology; oversee the specifications, development, and implementation of new or redesigned systems, reports, and procedures to ensure efficient business processes Ensure quality, timeliness and proper use of Talent information retrieved from systems, managing requests across the talent lifecycle and lead issue tracking and resolution for all Talent Cloud business application systems Partner in conjunction with our IT and Corporate Technology Security (CTS) team on projects for Talent systems applications including change management, testing, implementation, and improvements including gathering requirements, system configurations, and regression testing to ensure the business requirements are met Ensure acquired companies are properly integrated into talent systems and processes as appropriate Work with all internal teams within Talent to prioritize technical HR system initiatives and work with CTS to determine timelines for completion based on the requirements and implementation lift Manage day-to-day operational maintenance of HR systems; work to troubleshoot HR systems issues and partner with the HR team to design, test and implement resolutions; monitor business process workflow Own HR reporting and data analytics, ensuring clean, reportable data and developing custom reporting and dashboards for the executive team and broader organization Build manager and employee self-service capabilities for on-demand access, optimizing our Freshservice support ticket process Support, drive, and give recommendations around continuous improvement to align with HR business process using technology and automation Comply with the system governance process put in place to ensure changes are vetted and aligned with the overall system roadmap Prepare and maintain materials, guides, and process documentation Provides project coordination and support for the HR team on any projects as needed by the team for these systems Maintain knowledge of external trends and developments in HR best practices Consistently ensure that business is always conducted with integrity and compliance Qualifications Minimum of 4-8 years of related experience in Talent Systems. Bachelor’s degree in HR, IT or Business-related field Workday knowledge is mandatory Workday certification in HCM, Reporting & Analytics, and Payroll is preferred Knowledgeable of HR business processes and technology, as well as in determining and communicating best practices in entering and maintaining systems data HRIS experience, Cornerstone, ServiceNow preferred; Previous experience as an iCIMS ATS system administrator a plus Experience with HCM systems’ functionality including HCM, payroll, benefits, time tracking, absence management, onboarding/offboarding, contractor management, performance management, and succession planning Experience supporting large-scale HR technical applications with strong technical and functional knowledge of HCM systems and integrations; ability to understand talent data and workflows Change management and third-party relationship management experience Ability to communicate technical details to end users and recommend to IT system functionality that best meets the needs of end users; can interpret technical terms into business terms and vice versa Excellent listening, written and verbal communication skills Proficient in Microsoft Office products (Excel, Word, PowerPoint, etc.) Lead through influence and ambiguity with a pragmatic balanced approach Outstanding prioritization skills with the demonstrated ability to understand complex business issues and develop HR initiatives/actions to support these broad business strategies Ability to work in a diverse, fast-paced, confidential environment and exceptional attention to detail Demonstrated track record as a strong collaborator who seeks to understand cross-functional viewpoints and individual business unit goals Strong business acumen with the ability to provide input and insight into new ideas or ways of thinking, based on a foundation of credibility, trust, and partnership Strong understanding of Talent landscape and best practices around People Management and Leadership; Knowledgeable of HR business processes and technology Project management, change management, and third-party relationship management experience Self-disciplined; approaches work with consistency, reliability, and quality Excellent influence and collaboration: able to build rapport and trust with colleagues and demonstrate alignment with team's priorities Ability to work in a diverse, fast-paced, confidential environment and exceptional attention to detail Preferred Experience in Integrations. Experience in Advance compensaiton, Performance Management modules EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at careers@icims.com. Compensation And Benefits Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits Show more Show less