freshers || International Semi Voice Process

Axis Services

0 - 2 years

2 - 5 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Crm Excellent Written And Verbal Communication Skills zendesk Freshdesk

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly to customer queries via
chat, email, and limited voice calls
.
Assist international clients in troubleshooting issues or answering product-related questions.
Document customer interactions accurately in CRM systems.
Ensure adherence to quality standards and process SLAs.
Maintain professionalism and empathy in all communications.

Eligibility Criteria:

Education:
Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.).
Experience:
Freshers or up to 1 year of customer service experience.
Typing Speed:
Minimum
30 WPM with 90%+ accuracy
.
Communication Skills:
Excellent
written English
(grammar, structure, and clarity).
Basic
spoken English
for voice calls (training provided).

Preferred Skills (Not Mandatory):

Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook.
Understanding of e-commerce, tech support, or SaaS platforms (preferred).
Basic knowledge of MS Office tools (Excel, Word, Outlook).

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