Fresher

As a fresher attending the walk-in interview for Healthcare Voice profile, you must hold a graduation degree (excluding B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc). It is essential to highlight your excellent communication skills, both verbal and written. The work location for this role is at Sholinganallur ELCOT, Chennai, with US shifts and fixed weekends off on Saturdays and Sundays. The interview will be conducted in a face-to-face format at HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119, between 24th to 26th March 2025, from 11:30 AM to 2 PM. The HR contacts for this opportunity are Pradeep HR and Vinoth HR. Your responsibilities will include investigating and resolving issues related to denied or underpaid claims, maintaining accurate records of all transactions, conducting pre and post-call analysis, updating customer interactions daily, achieving performance targets, ensuring efficiency in line with guidelines, identifying problems, documenting business requirements, and following client process workflows and HCL policy guidelines. The key skills and competencies required for this role include strong verbal and written communication skills, focus on delivering a positive customer experience, active listening skills, good data entry and typing skills, multitasking abilities, contribution to process improvement ideas, analytical and problem-solving skills, sound judgment, and decision-making abilities. Please note that laptops are not allowed in the campus. The perks and benefits of this position include cab facility (chargeable), international trainers, world-class exposure, an excellent working environment, industry-leading salary, and flexibility with night shifts.,