French Language Expert

WE ARE HIRING @ GRACE STAFFING SERVICES

French Language Expert – Voice Process (Customer Service | Hopper Process – Airline & Hotel Booking)

Work Location: Mumbai, Maharashtra IN
Shift: Night Shift | 5 Days Working | 2 Rotational Offs
Transport: Pick-Up & Drop Provided by the Company
Accommodation: 15 Days Company-Provided Stay
Flight Ticket: Provided by the Company (for relocation from any part of India)

About the Client – Hopper

Hopper is one of North America’s fastest-growing travel technology platforms, trusted by millions of users globally. The company uses AI and predictive analytics to help travelers find the best deals on flights, hotels, and car rentals.

This process supports Hopper’s airline and hotel booking operations, assisting French-speaking customers with their travel needs and delivering a world-class customer experience.

About the Role

Grace Staffing Services is hiring French Language Experts for the Hopper Process (Airline & Hotel Booking).
You will handle voice-based interactions in French, assisting customers with bookings, itinerary changes, cancellations, and travel-related queries, ensuring clear communication, empathy, and timely resolutions.

Key Responsibilities

• Handle inbound and outbound calls with French-speaking customers.
• Assist with flight and hotel bookings, itinerary modifications, and cancellations.
• Provide accurate information and ensure prompt issue resolution.
• Maintain professionalism, empathy, and service quality.
• Work effectively in night shifts with flexibility for rotational offs.

Eligibility Criteria

• Education: HSC or Graduate (any stream).
• French Proficiency: DELF B2 certification (mandatory).
• Experience: Freshers and experienced candidates can apply.
• Excellent verbal and written communication in French and English.
• Must be willing to relocate to Mumbai immediately after selection.

Relocation Details

• Company-provided flight ticket for relocation to Mumbai from any part of India.
• 15 days of complimentary accommodation upon joining.
• Candidates must be ready for immediate relocation post-selection.
• Office location and transport details shared during the final interview.

Perks & Benefits

• Pick-Up & Drop for all shifts.
• Attractive salary with performance-based incentives.
• Global exposure through a leading airline & hotel booking process.
• Career growth in a premium international travel brand.

How to Apply

• Prepare your updated CV highlighting your French language proficiency and communication skills.
• Email your CV to: gracecareers02@gmail.com
• You can also WhatsApp or Call: +91 77158 82251 (Jay) for application support or interview scheduling.
• Shortlisted candidates will be contacted for the next steps in the hiring process.

Job Types: Full-time, Permanent, Fresher

Pay: ₹900,000.00 - ₹1,000,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Total Work: 2 years (Required)

Language:

• French (Required)

Location:

• Mumbai, Maharashtra (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person