French IT Service Desk Professional

ITC Infotech

4 - 6 years

8 - 12 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

service delivery french process improvement it service desk incident management service desk analyst service request management troubleshooting service quality functional support

Work Mode

Work from Office

Job Type

Full Time

Job Description

French language proficiency is required
Act as the first point of contact for end-users via phone, email, chat, or ticketing system
Log, track, and manage incidents, service requests, and escalations in the ITSM tool
Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues
Ensure timely resolution of issues within agreed SLA timelines
Escalate unresolved or complex issues to higher support levels as per defined processes
Provide status updates and follow-up with users until ticket closure
Maintain detailed documentation of issues, resolutions, and knowledge base articles
Contribute to process improvement initiatives to enhance service quality and efficiency
We are seeking a proactive and customer-focused Service Desk Analyst with strong English communication skills to provide first-level technical and functional support to end-users.
The ideal candidate will have prior experience in IT support or service desk environments, with the ability to troubleshoot, resolve issues efficiently, and ensure high-quality service delivery

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