Fraud Prevention Analyst - Immediate Joiner - Trust & Safety& AI

FPA - TRUST & SAFETY ( As well as In AI )

Key Responsibilities

• Content Moderation:

  Reviewing and classifying user-generated content (profiles, audio, video, text) to ensure it adheres to specific client guidelines.

• Issue Resolution:

  Investigating, escalating, and resolving user-reported or system-flagged issues, including complex content cases.

• Policy Enforcement:

  Staying updated on and accurately applying changing client policies and guidelines to various platforms and communities.

• Process Improvement:

  Identifying opportunities to improve workflow, efficiency, and quality in content moderation and trust & safety processes.

• Team Collaboration:

  Working with team members and supervisors to share insights, discuss sensitive topics, and support user community well-being.

• Training and Development:

  Participating in continuous training programs to develop skills and knowledge related to Trust and Safety best practices.

Required Skills and Qualifications

• Resilience & Well-being:

  Strong coping mechanisms and emotional resilience to handle potentially sensitive or objectionable content exposure.

• Analytical Skills:

  Strong attention to detail, critical thinking, and the ability to synthesize and analyze information from multiple sources.

• Cultural Awareness:

  High cultural awareness and familiarity with social and political situations in the region being supported.

• Adaptability:

  Flexibility to work in rotational shifts, potentially on weekends or holidays, and adapt to a fast-paced, evolving environment.

• Communication:

  Proficiency in English and the ability to communicate effectively with team members and supervisors.

Location : Hyderabad

Shift Timing : Rotational Shift ( 5 days working 2 days week off )

Joining : Immediate Joiners only

Regards,

Keshav A

Human Resource Executive-Talent Acquisition

M +91 7904220567 | Chennai Ambit IT Park, Tamilnadu, India |

keshav.keshav6@teleperformancedibs.com