Floor Supervisor

• Supervising Staff:
• Assigning duties to staff (ushers, concession staff, etc.).
• Monitoring staff performance and providing feedback.
• Ensuring staff are knowledgeable about cinema policies and procedures.
• Handling staff-related issues and escalating to management as needed.
• Customer Service:
• Greeting and assisting customers with seating, inquiries, and complaints.
• Ensuring a positive and welcoming atmosphere.
• Handling customer complaints and resolving issues promptly and efficiently.
• Maintaining Cleanliness and Safety:
• Overseeing the cleaning and maintenance of the theatre (auditorium, lobby, restrooms, etc.).
• Ensuring compliance with hygiene and sanitation standards.
• Monitoring the physical distancing norms and crowd control measures.
• Ensuring the availability of hand sanitizers and other safety measures.
• Reporting any safety hazards or maintenance issues to the appropriate personnel.
• Operational Procedures:
• Overseeing the smooth operation of the box office, concessions, and projection areas.
• Coordinating with other departments (e.g., projection, maintenance).
• Monitoring show timings and ensuring timely starts and ends.
• Managing the flow of patrons during intermissions and at the end of shows.
• Emergency Procedures:
• Being familiar with emergency procedures (fire alarms, evacuations, etc.).
• Taking appropriate action in case of emergencies.
• Coordinating with emergency services if needed.
• Compliance:
• Ensuring compliance with all relevant safety regulations and guidelines.
• Adhering to cinema policies and procedures.
• Promoting a culture of safety and responsibility among staff and patrons.

Additional Considerations:

• Crowd Management:Implementing strategies to manage crowds, especially during peak hours and intermissions.
• Staggered Show Timings:Following staggered show timings to avoid overcrowding in common areas.
• Contactless Transactions:Promoting online bookings, e-wallets, and digital tickets to minimize physical contact.
• Food and Beverage Service:Ensuring safe food handling practices, including the use of packaged food and beverages.
• Communication:Effectively communicating with staff and patrons about safety measures and procedures.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Work Location: In person