Floor Manager Jewellery

As a Floor Manager, you will oversee and manage the daily operations of a specific area or department, such as a retail store, restaurant, or production floor. Your focus will be on team leadership, customer service, and operational efficiency. You will be responsible for leading and training staff, managing inventory and stock, ensuring customer satisfaction by promptly resolving complaints, monitoring sales and performance, and maintaining a positive and safe work environment. Your goal will be to ensure a smooth workflow, optimize sales and profitability, and uphold company standards. Your key responsibilities will include staff management, where you will hire, train, and develop employees, create work schedules, assign tasks, monitor staff performance, provide feedback, handle disciplinary issues, and motivate the team. You will also be responsible for customer service, ensuring a positive customer experience, addressing customer inquiries, resolving issues promptly, and implementing strategies to enhance customer satisfaction. In terms of operations and sales, you will oversee daily operations, ensure a smooth workflow, manage inventory, monitor stock levels, coordinate restocking, monitor sales figures, analyze trends, identify opportunities to increase profitability, ensure compliance with company policies and procedures, and maintain cleanliness, safety, and organization of the floor area. As a leader, you will foster and maintain a positive work environment, act as a liaison between staff and other management, and embody the company's mission, values, and standards. Floor managers are essential in various industries, including retail, where they oversee sales floors and ensure a positive shopping experience, hospitality, where they manage dining areas, ensure quality service, and oversee guest experiences, manufacturing/production, where they supervise production processes and ensure operational efficiency, and media production, where they coordinate studio equipment, crew, and talent for productions.,