Floor Manager

Key Responsibilities

• Showroom Operations Management
• Supervise daily operations on the showroom floor, ensuring high standards of cleanliness, presentation, and security.
• Monitor inventory display and ensure products are showcased attractively.
• Implement standard operating procedures (SOP's) for sales, billing, and customer service.
• Sales Target Achievement
• Assist the sales team in achieving individual and collective sales targets.
• Monitor sales performance, provide coaching, and suggest improvements.
• Up-sell and cross-sell products while maintaining customer satisfaction.
• Customer Experience Management
• Ensure customers receive prompt and personalized attention.
• Handle escalated customer queries, complaints, and feedback professionally.
• Maintain strong relationships with key customers and VIP clients.
• Team Management Training
• Supervise, mentor, and motivate floor staff, sales executives, and greeters.
• Conduct regular training on product knowledge, sales techniques, and customer service.
• Create duty rosters and manage staff attendance.
• Reporting Coordination
• Maintain daily reports on sales, inventory, and customer interactions.
• Coordinate with the back office, inventory, and marketing teams for smooth operations.
• Ensure compliance with safety, security, and regulatory guidelines.
  

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