Floor Captain

Responsibilities of the Candidate:

Service & Guest Experience

• Greet and welcome guests, ensuring they feel comfortable and attended to
• Maintain high service standards throughout the shift
• Address guest queries, special requests, and complaints professionally
• Ensure tables are cleaned, set, and turned around efficiently
• Monitor table occupancy and manage seating plans during busy hours

Team Supervision

• Lead and supervise service staff (servers, runners, housekeeping support)
• Conduct pre-shift briefings and communicate daily specials or menu changes
• Delegate tasks and ensure staff follow service protocols
• Train new staff on service etiquette, upselling, and communication

Order Flow & Coordination

• Oversee order-taking accuracy and ensure timely service
• Coordinate clearly between the kitchen, barista counter, and service staff
• Manage pass counter and check food presentation before dispatch
• Ensure smooth flow during peak hours and events (karaoke, live music)

Operational Excellence

• Maintain cleanliness and ambience of the café floor
• Ensure all service equipment is in good condition
• Support cashiering, billing, and POS when required
• Manage inventory for service items (cutlery, napkins, glasses, etc.)

Customer Engagement

• Upsell high-margin items like mocktails, signature dishes, and combos
• Encourage guests to engage with ARTISO’s experiences (events, karaoke, specials)
• Build relationships with regular customers

Requirements:

• 1–3 years of experience as a Floor Captain, Senior Steward, or similar role
• Strong communication and guest-handling skills
• Ability to lead and motivate a young team
• Knowledge of café menus, service etiquette, and order flow
• Comfortable working in a fast-paced, high-energy environment
• Good problem-solving and conflict resolution abilities
• Willingness to work evenings, weekends, and event nights

Skills and Qualifications:

• Leadership & team coordination
• Customer service excellence
• Strong communication & interpersonal skills
• Multitasking & time management
• Upselling & sales orientation
• POS and billing basics
• Professional grooming & etiquette

ARTISO is looking for a confident and customer-focused Floor Captain to lead front-of-house operations and ensure an exceptional dining experience. The Floor Captain plays a key role in supervising service staff, coordinating with the kitchen, managing guest satisfaction, and maintaining smooth service flow during peak hours and events. This role is ideal for someone who understands hospitality, leads by example, and can manage a young energetic team.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person