Flights & Hotel Booking Manager

Key Responsibilities:

• Handling bookings:Managing all aspects of hotel reservations, including booking, modifications, and cancellations for both domestic and international travel.
• Customer Support:Providing excellent customer service via phone, email, and chat, addressing inquiries, resolving issues, and ensuring traveler satisfaction.
• Hotel Coordination:Collaborating with hotels to confirm bookings, manage room allocations, and resolve any discrepancies or issues.
• Payment Processing:Handling payments, refunds, and addressing any payment-related discrepancies.
• Record Keeping:Maintaining accurate and up-to-date booking records and generating reports on bookings and operational performance.
• Process Improvement:Identifying areas for improvement in the booking process and implementing solutions to enhance efficiency and customer experience.
• Communication:Maintaining clear and effective communication with clients, hotels, and other relevant parties.

Required Skills and Experience:

• Strong communication skills:Excellent verbal and written communication skills are essential for interacting with clients and hotels.
• Problem-solving abilities:The ability to quickly and effectively resolve issues and handle escalations is crucial.
• Attention to detail:Accuracy in record-keeping and booking management is vital.
• Organizational skills:Managing multiple bookings and tasks simultaneously requires strong organizational skills.
• Knowledge of the travel industry:Familiarity with hotel booking systems, travel regulations, and common industry practices is beneficial.
• Experience with booking systems:Experience with online booking platforms and reservation systems is often required.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Experience:

• Travel Agency: 2 years (Preferred)

Work Location: In person