Posted:4 hours ago|
Platform:
On-site
Full Time
We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.
Responsibilities:
Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Requirements:
Freshers with good communication skills
6 Days working and one rotational week off
Ready to work in rotational shifts (No Night Shifts for females)
Knowledge of international/domestic travel voice process
Be enthusiastic & have zeal to perform.
Easemytrip.com
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