Posted:4 hours ago|
Platform:
On-site
Full Time
We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities
Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation
Execute changes, rescheduling and modification as per customer requirements
Coordinated effectively with airlines and customers over the phone
Provide exceptional service by addressing inquiries and resolving issues
Requirements:
Possess in-depth knowledge of GDS systems, specifically Galileo and sabre
Demonstrate proficiency in managing both international and domestic ticketing operations
Strong understanding of city codes, airport codes, and airline hubs.
Excellent communication skill in both written and verbal formats
Willingness to work in rotational shifts, including nights and weekends
Easemytrip.com
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