Fleet Manager

 Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiencies assigned at an individual level. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/ field training at individual level for better customer experience. Conduct regular field audits for better compliance among Pickup & Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regularengagement activities. Provide feedback at individual level and conduct weekly one-on-ones to understandproblem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup & Delivery Partners during emergencies and exigencies.

Desired Candidate

 Prior experience in process design and operations implementation. 2-8 years of experience in managing blue collared workers. Should have a bike and be willing to travel within the city Should be available to work on Weekends Knowledge on supervisory techniques to manage, motivate and train blue collaredworkers. Should know local geographical area knowledge and should be able to converse in locallanguages. The candidate should have entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level ofservice.