Fixed Term Appointment, Asset Operations, CBO, Technology and Operations

Business Function

Responsibilities

Key Requirements

• Handling maker operations for SODD, DL, MRC, UL and Mortgage Products
• Handling title documentation receipt, scanning, verification and update in DMS system
• Performing LV for loan related products
• Reviewing referrals and rejects for branches
• Ensuring correctness in Transaction posting
• Providing efficient and effective query handling
• Maintaining high levels of customer satisfaction by resolving customer inquiries and concerns in a timely and professional manner
• Collaborating with cross-functional teams to ensure seamless customer experience
• Identifying opportunities for process improvements and implementing them
• Adhering to all relevant policies, procedures, and regulatory requirements
  

Requirements

• Minimum 2-3 years of experience in a customer service or operations role, preferably in the banking/financial services industry
• Strong attention to detail and ability to work with high accuracy
• Excellent communication and interpersonal skills
• Proficient in using relevant software and systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proactive problem-solving and decision-making skills
• Commitment to providing exceptional customer service
  

Education Qualification

• Minimum Graduate
  

Apply Now

Primary Location

Job

Schedule

Job Type

Job Posting