Fixed Term Appointment, Asset Operations, CBO, Technology and Operations

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key RequirementsResponsibilities* Handling maker operations for SODD, DL, MRC, UL and Mortgage Products* Handling title documentation receipt, scanning, verification and update in DMS system* Performing LV for loan related products* Reviewing referrals and rejects for branches* Ensuring correctness in Transaction posting* Providing efficient and effective query handling* Maintaining high levels of customer satisfaction by resolving customer inquiries and concerns in a timely and professional manner* Collaborating with cross-functional teams to ensure seamless customer experience* Identifying opportunities for process improvements and implementing them* Adhering to all relevant policies, procedures, and regulatory requirementsRequirements* Minimum 2-3 years of experience in a customer service or operations role, preferably in the banking/financial services industry* Strong attention to detail and ability to work with high accuracy* Excellent communication and interpersonal skills* Proficient in using relevant software and systems* Ability to work in a fast-paced environment and handle multiple tasks simultaneously* Proactive problem-solving and decision-making skills* Commitment to providing exceptional customer serviceEducation Qualification* Minimum GraduateApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.