Firstsource hiring International Upselling process

0 - 5 years

1 - 4 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Key Responsibilities

  • Handle inbound or outbound calls from

    UK customers

    regarding telecom services (mobile, broadband, TV, etc.).
  • Identify customer needs and offer

    upselling opportunities

    , such as:
    • Plan upgrades
    • Add-on data packs
    • Device protection plans
    • Broadband/TV bundles
    • Additional lines or value-added services
  • Deliver clear, persuasive product recommendations while maintaining customer satisfaction.
  • Assist customers with queries related to

    billing, service issues, payments, upgrades, and technical support

    .
  • Follow UK telecom compliance and call-quality guidelines.
  • Document customer interactions accurately in CRM tools.
  • Meet or exceed performance targets such as

    sales conversions, AHT, CSAT, QA scores, and adherence

    .
  • Maintain a professional and customer-centric approach on every call.

Benefits & Work Environment

  • Attractive

    sales incentives

    and performance-based rewards.
  • Comprehensive training in telecom products and upselling techniques.
  • Two Way Cab Facilities available

  • Growth opportunities in sales, quality, training, and team leadership roles.

Disclaimer:

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Firstsource logo
Firstsource

Business Process Outsourcing (BPO)

Mumbai

RecommendedJobs for You

mumbai, mumbai suburban, mumbai (all areas)