Firstsource hiring For International Voice process

Firstsource

0 - 5 years

2 - 3 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

customer support international clients international call center telecommunication technical voice process international voice international process international chat process voice support international bpo international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound technical support calls from international customers (primarily US/UK).
Troubleshoot issues related to internet connectivity, mobile networks, VoIP, and TV services.
Assist with device setup, signal issues, modem/router configurations, SIM card issues, etc.
Walk customers through troubleshooting steps over the phone.
Log all customer interactions, diagnoses, and resolutions in the CRM/ticketing system.
Escalate unresolved or complex issues to Tier 2 or network engineering teams.
Ensure excellent customer satisfaction and meet quality KPIs like FCR, AHT, and CSAT.

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
and
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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