Firstsource hiring For Experienced-Banking chat process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Key Responsibilities:

1. Customer Support via Chat

   :
• Assist international customers with their banking inquiries and transactions through live chat.
  
• Provide accurate information regarding account balances, transaction histories, and bank services.
  
• Troubleshoot and resolve any issues customers face with their online banking services.
  

2. Banking Services

   :
• Help customers with various banking services such as wire transfers, bill payments, loan inquiries, and credit card management.
  
• Guide customers through online banking processes like setting up accounts, managing payments, and changing personal details.
  
• Support customers in understanding fees, charges, and policies related to international transactions.
  

3. Transaction Assistance

   :
• Assist in initiating and processing international transactions, ensuring they comply with bank policies.
  
• Provide updates on the status of transactions and resolve any issues that may arise.
  

4. Escalation Management

   :
• Escalate complex issues to higher-level support teams or supervisors when necessary.
  
• Ensure timely follow-up and resolution of escalated cases.
  

5. Record Keeping

   :
• Maintain accurate and up-to-date records of customer interactions in the system.
  
• Document all transactions, requests, and issues for tracking and compliance purposes.
  

6. Compliance & Security

   :
• Ensure all interactions comply with international banking regulations, privacy laws, and company policies.
  
• Maintain customer confidentiality and safeguard sensitive financial information.
  

7. Continuous Learning

   :
• Stay updated on banking products, services, and international regulations.
  
• Participate in ongoing training sessions to improve customer service skills and product knowledge.
  

Skills & Qualifications:

• Strong Communication Skills

  : Must be able to communicate clearly and professionally in writing with international customers.

• Customer Service Experience

  : Previous experience in a customer-facing role, especially in banking or financial services, is preferred.

• Problem-Solving Abilities

  : Able to handle complex customer inquiries and resolve issues efficiently.

• Technical Proficiency

  : Comfortable using chat software, CRM systems, and online banking platforms.

• Multitasking

  : Ability to manage multiple chat conversations and tasks at once.

• Cultural Awareness

  : Understanding and respect for cultural differences when interacting with international clients.

• Language Skills

  : Fluency in English is essential. Additional language skills may be required, depending on the regions served.

Preferred Qualifications:

• Experience in Banking or Financial Services

  : Knowledge of banking products, international transactions, and customer support tools.

• Multilingual Abilities

  : Additional language skills.

Work Environment:

• Remote or in-office (depending on the companys model)
  
• Flexible hours, with the potential for shifts based on international time zones
  
• Ability to handle high volumes of customer inquiries while maintaining a professional demeanor
  

• B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: