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First Line Technical Support Specialist

First Line Technical Support Specialist

One.com

2 - 5 years

6 - 10 Lacs

Gurgaon

Posted:3 months ago| Platform:

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Skills Required

IT services Service level Technology management Diversity and Inclusion Manager Technology Customer service Technical support Analytics Monitoring

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Work from Office

Job Type

Full Time

Job Description

Were looking for a customer-focused individual to join our Technical Support Team. Youll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience. What Makes You a Great Fit: Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference. Relationship Builder: Youre great at building relationships and going the extra mile to get things done. Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs. Team Player: You work well with others and can also use your initiative. Key Responsibilities: Work as part of our Technical Support Service Desk, managing and resolving incoming queries and service tickets related to Onecom products and services. Ensure high levels of customer satisfaction by providing regular communication and support via email, telephone, and service tickets. Use service boards to prioritize workflow in line with customer Service Level Agreements. Support, coordinate, and build relationships with internal teams to achieve the best results for our customers. Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support, free breakfast & fresh fruit

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One.com

one-communication.com/

Media Production

Mulhouse Grand Est

2-10 Employees

4 Jobs

Key People

Hassan Savani

Chief Executive Officer
Mikkel Nordahl

Chief Technology Officer
Lise H. Kristensen

Marketing Director

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First Line Technical Support Specialist

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First Line Technical Support Specialist

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