Job
Description
Join our Team as a Provisioning Agent Location: Gurugram Salary: 4 - 6 LPA (dependent on experience) About the role: As a Provisioning Agent youll play a crucial role in ensuring the efficient delivery of services to our customers and the accurate fulfilment of onboarding requests. This position focuses on the validation, approval, and provisioning of sales orders for preferred networks and suppliers for fixed-line services. If you thrive in a fast-paced environment and enjoy working collaboratively to achieve outstanding results, this role is perfect for you! What makes you a great fit: Proficiency in English language Previous experience in Telecoms industry or similar role Excellent telephone manner Good communication skills (both written and verbal) Outstanding attention to detail and accuracy Adaptability and initiative Strong IT skills, including proficiency in Excel, Word, and CRM systems A positive "can-do" attitude Ability to work to strict deadlines and prioritise workload Self-motivated and proactive approach Ability to work as part of a team and contribute to the overall success of the team and organisation Key responsibilities: Management and delivery of customer orders for Fixed Line and other Solutions to support sales order provisioning for our Telesales teams Liaising with Sales teams and the Care team on sales order and connection requirements Liaising with the raising teams on offboarding requests where required Updating customers on orders Validate and approve sales orders based on pre-defined parameters Support with the resolution of issues arising from actions or events involving administrative functions throughout the progress of an order Act as a liaison between the company and its external providers to meet the requirements to successfully provision customer orders Undertaking training and evaluation to enhance personal performance, development, and work productivity Any other duties as required by your line manager appropriate with the role Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. EDI: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives. Department Operations (Business) Role Provisioning Agent Onecom India Yearly salary INR400,000 - INR600,000 Employment type Full-time About Onecom Were the UK s leading business telephony and cloud communications provider, delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.
