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Finops Analyst, Collections Team

3 - 4 years

4 - 5 Lacs

Pune

Posted:6 days ago| Platform: Naukri logo

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Skills Required

Interpersonal skills Excel Accounting Business studies Billing Customer service Customer experience Management Accounts receivable Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. Summary of Responsibilities Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Reconcile complex accounts and have excellent attention to detail As a Collections Analyst, you will support Amazon s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. Degree in Finance/Accounting/Business Studies or other related areas 3 to 4 years of experience in Accounts Receivables or other customer facing department experience Ability to provide exceptional customer experience Strong communication skills, both written and verbal Good interpersonal skills and team player Ability to take initiatives, meet tight deadlines and prioritize workload Proficient in Microsoft Excel and Word Post-graduation or a Master s Degree Accounting/Finance or a related field

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