Financial Analyst- Collections

As a Financial Analyst in the Accounts Receivable B2B Collection role located in Gurgaon Sec 48, your primary responsibility will be to make and respond to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices following the defined Standard Operating Procedures (SOP). You will also be required to Skip Trace and contact clients to recover overdue invoices, as well as follow up with various departments to obtain supporting documents/information for dispute resolution. Adhering to the collections strategy to reduce past due amounts, you will need to research and resolve issues promptly, ensuring minimal adverse customer impact. Additionally, you will be responsible for processing Adhoc requests and Urgent Call requests in a timely manner, ensuring collections on aged invoices are done promptly, and Call/Email Queues are cleared within the defined Turnaround Time (TAT). Collaborating proactively with Stakeholders to resolve customer issues and provide first call resolution is crucial. Delivering high-quality customer service by promptly researching and responding to inquiries from internal and external partners with expertise is a key aspect of this role. The ideal candidate for this position would have 2-3 years of relevant experience, with a minimum of 2 years in end-to-end B2B Credit & Collections. A Commerce Graduate or postgraduate qualification is required. Proficiency in computer applications, especially Excel & Word, is essential for this role. If you believe you possess the required qualifications and skills and are interested in this opportunity, please send your resume to skakkar@peoplescout.com or contact us at 8077360738 to explore how you can grow your career with us.,