Financial Analyst- Collections

We’re Hiring: Financial Analyst (AR B2B Collection Role) 🚨

📍 Location: Gurgaon Sec 48

🕔 Shift Timings: 5 PM – 2 AM IST and 7:30 PM to 4 AM IST

🏢 Work Model: WFO (Two-way cab facility provided within hiring zone)

Essential Duties and Responsibilities:

Make and respond to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices as per defined SOP

▪ Identify and resolve payment discrepancies and answer client inquiries to get invoices paid.

▪ Skip Trace and contact clients to get overdue invoices paid.

▪ Research and resolve payment discrepancies and liaise with the Cash applications team for proper payment posting.

▪ Follow up with various departments to get supporting documents/ info for dispute resolution.

▪ Process Adhoc requests & Urgent Call requests promptly.

▪ Follow the collections strategy to reduce the past due. Research & resolve issues to expedite all cases and minimize adverse customer impact.

▪ Ensure timely collections on aged invoices and ensure Call/Email Queues are cleared as per defined TAT

▪ Work proactively with Stakeholders to resolve customer issues and ensure first call resolution.

▪ Deliver quality customer service by researching & responding to all internal & external partners' inquiries quickly, effectively, and with expertise

Ideal Candidate:

• 2-3 years, Relevant Exp.- 2 years

• Fair knowledge of end-to-end B2B Credit & Collections

• Commerce Graduate or post graduate only

Proficient in computer applications including Excel & Word

Interested? Send your resume to skakkar@peoplescout.com or contact on 8077360738

Let’s connect and explore how you can grow your career with us! 💼