Job
Description
Visa is looking for a Support System Analyst with 5-6 years of hands-on experience providing support for Oracle eBusiness Suite and SAP Ariba applications. As a member of the Corporate Technology Support (CTS) team, you will play a key role in delivering expert technical and functional support to global end-users, ensuring seamless operation of Visa s critical Finance and Procurement ERP systems. Key Responsibilities: Deliver advanced end-user support for Oracle eBusiness Suite (EBS) and SAP Ariba applications, including incident troubleshooting, issue resolution, and user inquiries. Serve as a subject matter expert for Oracle EBS Financials (including Procure to Pay, Record to Report, General Ledger, Accounts Payable, Accounts Receivable and Fixed Assets) and SAP Ariba Procurement modules (Buying and Invoicing, Guided Buying, Catalog, and Invoice Management). Lead technical investigations for application issues, perform root cause analysis, and implement corrective actions for both Oracle and SAP Ariba systems. Execute system configurations, maintenance, and enhancements in Oracle and SAP Ariba to meet evolving business and technical requirements. Develop and maintain PL/SQL packages, hierarchical queries, cursors, procedures/functions, and triggers in Oracle EBS. Configure SAP Ariba Procure-to-Pay workflows, including vendor punch-out, catalog integration, workflow approvals, and e-invoicing. Collaborate with business stakeholders (finance, procurement, sourcing, internal audit) and IT teams to gather requirements, translate them into solutions, and ensure ongoing support for Oracle and SAP Ariba applications. Interface with Oracle and SAP Ariba support to initiate and manage service requests, ensuring timely resolution of escalated issues. Support system upgrades, enhancements, and new solution deployments by participating in testing, validation, and post-implementation support for Oracle and SAP Ariba applications. Maintain detailed documentation of support activities, technical solutions, and system changes. Ensure compliance with Visa s support policies, SOX controls, and established service level agreements. Basic Qualifications Bachelor s degree, OR equivalent professional experience Preferred Qualifications 5-6 years of direct experience supporting Oracle eBusiness Suite and SAP Ariba applications in a technical and functional
