Field Technician

Job Summary

The Field Technician is responsible for providing installation, repair, preventive maintenance, and customer support for multi-brand home appliances and water treatment systems. The role requires strong technical skills, field troubleshooting, customer interaction, and adherence to service quality standards.

Key Responsibilities1. Installation & Commissioning

• Perform installation and Service of Havells water purifiers, Symphony Air coolers, Orient appliances, and Jaquar sanitary products.
• Install and activate TataPlay DTH/OTT devices following prescribed parameters.
• Ensure proper mounting, wiring, plumbing, and functionality checks.
• Educate customers regarding system usage, maintenance, and warranty coverage.

2. Service, Repair & Troubleshooting

• Diagnose and repair RO/UV/UF water purifiers, DTH setups, fans, geysers, coolers, and sanitary fixtures.
• Conduct on-site fault identification and replace defective parts/modules.
• Fix issues related to pressure, leakage, electrical faults, cooling performance, or signal problems.
• Ensure minimal repeat calls through accurate issue resolution.

3. Preventive Maintenance

• Perform scheduled maintenance for water purifiers, coolers, and appliances.
• Replace consumables (RO membrane, filters, cartridges) as per service plan.
• Conduct water tests, pressure checks, and product health audits.

4. Customer Interaction & Support

• Provide clear communication to customers regarding issues, repairs, and service charges.
• Maintain a professional, polite, and customer-centric approach.
• Guide customers regarding product care, AMC packages, and safety measures.

5. Documentation & Reporting

• Update service reports, job sheets, and warranty claim forms accurately.
• Take customer signatures and feedback after every service.
• Upload photos, videos, and service status on the company service app/portal.

6. Spare Management

• Carry essential tools, testing equipment, and spare parts during field visits.
• Report part requirements, maintain stock, and avoid pilferage or misuse.

7. Compliance & Safety

• Follow company SOPs, installation guidelines, and safety standards.
• Ensure quality service delivery meeting brand norms (Havells, TataPlay, Orient, Jaquar, Symphony).
• Adhere to TAT (Turn-Around Time) for all assigned service calls.

Skills & Qualifications

• ITI / Diploma in Electrical, Electronics, Refrigeration, or relevant trade.
• 1–3 years of field service experience in electronics, home appliances, or water purifiers (preferred).
• Knowledge of RO systems, electrical servicing, plumbing basics, and DTH installation.
• Ability to handle tools, testing meters, pressure gauges, and field troubleshooting.
• Strong communication and customer handling skills.
• Two-wheeler & valid driving license preferred.

Key Competencies

• Technical expertise
• Problem-solving skills
• Customer service orientation
• Time management
• Accountability & professionalism
• Ability to work independently in the field

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person