The Customer Care Officer is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and providing information about products and services. This role involves maintaining a positive and professional attitude, effectively managing various communication channels, and contributing to overall customer satisfaction and retention. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and chat messages from customers promptly and professionally. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Go the extra mile to engage customers Problem Resolution: Diagnose and resolve technical issues or service-related problems for customers. Escalate unresolved issues to the appropriate internal departments (e.g., technical support, sales, billing) when necessary, ensuring timely follow-up. Maintain detailed records of customer interactions, transactions, inquiries, complaints, and comments. Product/Service Knowledge: Develop and maintain a comprehensive understanding of the company's products, services, policies, and procedures. Educate customers on product features, benefits, and usage. Identify and suggest upselling or cross-selling opportunities where appropriate. Documentation and Reporting: Accurately record customer information and interaction details in the customer relationship management (CRM) system. Generate reports on customer service activities, common issues, and trends. Contribute to the development and improvement of customer service processes and knowledge base articles. Teamwork and Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience. Participate in team meetings, training sessions, and continuous improvement initiatives. Adhere to company policies, procedures, and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Experience: 1-3 years of experience in a customer service role, call center environment, or similar position. Experience with CRM software and call center technologies preferred. Skills: Excellent Communication Skills: Exceptional verbal and written communication skills with a clear, concise, and professional demeanor. Active Listening: Ability to listen attentively to customer concerns and empathize with their situations. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Interpersonal Skills: Patience, empathy, and a positive attitude when dealing with challenging customers. Technical Proficiency: Comfortable using computers, various software applications, and telecommunication systems. Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Adaptability: Ability to adapt to changing situations and learn new processes quickly. Team Player: Ability to work effectively as part of a team. Working Conditions: Typically works in an office environment or remotely, depending on company policy. May require working flexible hours, including evenings, weekends, or holidays, to support customer needs. May involve prolonged periods of sitting and using a computer and telephone. Physical Requirements: Ability to communicate effectively verbally and in writing. Ability to operate a computer and other office equipment. Ability to remain in a stationary position for extended periods. Job Type: Full-time Pay: From ₹7,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Commission pay Work Location: In person Expected Start Date: 01/07/2025
The Customer Care Officer is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and providing information about products and services. This role involves maintaining a positive and professional attitude, effectively managing various communication channels, and contributing to overall customer satisfaction and retention. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and chat messages from customers promptly and professionally. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Go the extra mile to engage customers Problem Resolution: Diagnose and resolve technical issues or service-related problems for customers. Escalate unresolved issues to the appropriate internal departments (e.g., technical support, sales, billing) when necessary, ensuring timely follow-up. Maintain detailed records of customer interactions, transactions, inquiries, complaints, and comments. Product/Service Knowledge: Develop and maintain a comprehensive understanding of the company's products, services, policies, and procedures. Educate customers on product features, benefits, and usage. Identify and suggest upselling or cross-selling opportunities where appropriate. Documentation and Reporting: Accurately record customer information and interaction details in the customer relationship management (CRM) system. Generate reports on customer service activities, common issues, and trends. Contribute to the development and improvement of customer service processes and knowledge base articles. Teamwork and Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience. Participate in team meetings, training sessions, and continuous improvement initiatives. Adhere to company policies, procedures, and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Experience: 1-3 years of experience in a customer service role, call center environment, or similar position. Experience with CRM software and call center technologies preferred. Skills: Excellent Communication Skills: Exceptional verbal and written communication skills with a clear, concise, and professional demeanor. Active Listening: Ability to listen attentively to customer concerns and empathize with their situations. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Interpersonal Skills: Patience, empathy, and a positive attitude when dealing with challenging customers. Technical Proficiency: Comfortable using computers, various software applications, and telecommunication systems. Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Adaptability: Ability to adapt to changing situations and learn new processes quickly. Team Player: Ability to work effectively as part of a team. Working Conditions: Typically works in an office environment or remotely, depending on company policy. May require working flexible hours, including evenings, weekends, or holidays, to support customer needs. May involve prolonged periods of sitting and using a computer and telephone. Physical Requirements: Ability to communicate effectively verbally and in writing. Ability to operate a computer and other office equipment. Ability to remain in a stationary position for extended periods. Job Type: Full-time Pay: From ₹7,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Commission pay Work Location: In person Expected Start Date: 01/07/2025
The Field Sales Executive will be responsible for driving sales growth within an assigned territory by identifying new business opportunities, building and maintaining strong relationships with potential and existing clients, and promoting Novation India's technology solutions and services. This role requires a highly motivated, results-oriented individual with excellent communication and negotiation skills, a customer-centric approach, and the ability to work independently and as part of a team. Key Responsibilities: Direct Sales & Lead Generation Product Presentation & Explanation Target Achievement Customer Relationship Building Market Feedback Reporting & Documentation Qualifications: Education: Minimum 12th Pass from a recognized board. Experience: Up to 1 year of direct field sales experience, specifically in any electronics product (e.g., mobile phones, home appliances, consumer electronics, small business tech devices). Skills: Excellent communication and interpersonal skills in Hindi and local language; basic English communication is a plus. Strong convincing and negotiation abilities. Enthusiastic and target-driven personality. Ability to work independently in the field and manage time effectively. Basic understanding of electronics products and their functionalities. Benefits: Competitive Monthly Salary Petrol Allowance Performance-based Bonus/Incentives Opportunity for professional growth in a dynamic technology solutions company. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Language: Hindi (Preferred) Work Location: In person
The Field Sales Executive will be responsible for driving sales growth within an assigned territory by identifying new business opportunities, building and maintaining strong relationships with potential and existing clients, and promoting Novation India's technology solutions and services. This role requires a highly motivated, results-oriented individual with excellent communication and negotiation skills, a customer-centric approach, and the ability to work independently and as part of a team. Key Responsibilities: Direct Sales & Lead Generation Product Presentation & Explanation Target Achievement Customer Relationship Building Market Feedback Reporting & Documentation Qualifications: Education: Minimum 12th Pass from a recognized board. Experience: Up to 1 year of direct field sales experience, specifically in any electronics product (e.g., mobile phones, home appliances, consumer electronics, small business tech devices). Skills: Excellent communication and interpersonal skills in Hindi and local language; basic English communication is a plus. Strong convincing and negotiation abilities. Enthusiastic and target-driven personality. Ability to work independently in the field and manage time effectively. Basic understanding of electronics products and their functionalities. Benefits: Competitive Monthly Salary Petrol Allowance Performance-based Bonus/Incentives Opportunity for professional growth in a dynamic technology solutions company. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Language: Hindi (Preferred) Work Location: In person
We are seeking a proactive and empathetic Customer Care Officer to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others. Key Responsibilities Client Communication: Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses. Problem Resolution: Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship. Documentation: Accurately log and track all customer interactions and resolutions in our CRM system. Product Knowledge: Develop a deep understanding of our products and services to effectively assist clients with their questions and needs. Feedback Collection: Gather customer feedback and report insights to management to help improve our products and services. Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners. Job Type: Full-time Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Provident Fund Language: English (Preferred) Work Location: In person
We are seeking a proactive and empathetic Customer Care Officer to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others. Key Responsibilities Client Communication: Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses. Problem Resolution: Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship. Documentation: Accurately log and track all customer interactions and resolutions in our CRM system. Product Knowledge: Develop a deep understanding of our products and services to effectively assist clients with their questions and needs. Feedback Collection: Gather customer feedback and report insights to management to help improve our products and services. Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners. Job Type: Full-time Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Provident Fund Language: English (Preferred) Work Location: In person
The Data Enumerator for Socio-Economic Survey is responsible for collecting accurate and reliable data from individuals, households, and communities. This role involves conducting interviews, filling out questionnaires, and ensuring the integrity and confidentiality of the data collected. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently in diverse environments. Key Responsibilities: Conduct face-to-face interviews with individuals and households using structured questionnaires. Accurately record responses and ensure completeness and clarity of collected data. Verify and clarify responses with respondents to ensure accuracy. Explain the purpose of the survey to respondents and address any questions or concerns they may have. Maintain confidentiality and ensure ethical handling of data. Travel to various survey locations, including remote areas, as required. Report any issues or challenges encountered in the field to the Survey Supervisor. Maintain and safeguard all survey materials and equipment. Adhere to survey timelines and meet daily targets for data collection. Participate in training sessions and briefings prior to data collection. Ensure proper use of electronic data collection devices (e.g., tablets, smartphones) if applicable. Provide feedback and suggestions for improving survey processes and tools. Job Type: Freelance Contract length: 6 months Pay: ₹10,000.00 - ₹30,000.00 per month Experience: total work: 1 year (Preferred) Work Location: In person
The Data Enumerator for Socio-Economic Survey is responsible for collecting accurate and reliable data from individuals, households, and communities. This role involves conducting interviews, filling out questionnaires, and ensuring the integrity and confidentiality of the data collected. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently in diverse environments. Key Responsibilities: Conduct face-to-face interviews with individuals and households using structured questionnaires. Accurately record responses and ensure completeness and clarity of collected data. Verify and clarify responses with respondents to ensure accuracy. Explain the purpose of the survey to respondents and address any questions or concerns they may have. Maintain confidentiality and ensure ethical handling of data. Travel to various survey locations, including remote areas, as required. Report any issues or challenges encountered in the field to the Survey Supervisor. Maintain and safeguard all survey materials and equipment. Adhere to survey timelines and meet daily targets for data collection. Participate in training sessions and briefings prior to data collection. Ensure proper use of electronic data collection devices (e.g., tablets, smartphones) if applicable. Provide feedback and suggestions for improving survey processes and tools. Job Type: Freelance Contract length: 6 months Pay: ₹10,000.00 - ₹30,000.00 per month Experience: total work: 1 year (Preferred) Work Location: In person
As a Data Enumerator for Socio-Economic Survey, your primary responsibility is to collect accurate and reliable data from individuals, households, and communities. This involves conducting face-to-face interviews, filling out structured questionnaires, and ensuring the confidentiality of collected data. Your strong communication skills, attention to detail, and ability to work independently in diverse environments will be key to success in this role. Key Responsibilities: - Conduct face-to-face interviews with individuals and households using structured questionnaires. - Accurately record responses and ensure completeness and clarity of collected data. - Verify and clarify responses with respondents to ensure accuracy. - Explain the purpose of the survey to respondents and address any questions or concerns they may have. - Maintain confidentiality and ensure ethical handling of data. - Travel to various survey locations, including remote areas, as required. - Report any issues or challenges encountered in the field to the Survey Supervisor. - Maintain and safeguard all survey materials and equipment. - Adhere to survey timelines and meet daily targets for data collection. - Participate in training sessions and briefings prior to data collection. - Ensure proper use of electronic data collection devices (e.g., tablets, smartphones) if applicable. - Provide feedback and suggestions for improving survey processes and tools. Experience: - Total work: 1 year (Preferred) Job Type: Freelance Contract length: 6 months Work Location: In person,
Job Summary The Field Technician is responsible for providing installation, repair, preventive maintenance, and customer support for multi-brand home appliances and water treatment systems. The role requires strong technical skills, field troubleshooting, customer interaction, and adherence to service quality standards. Key Responsibilities1. Installation & Commissioning Perform installation and Service of Havells water purifiers , Symphony Air coolers , Orient appliances , and Jaquar sanitary products . Install and activate TataPlay DTH/OTT devices following prescribed parameters. Ensure proper mounting, wiring, plumbing, and functionality checks. Educate customers regarding system usage, maintenance, and warranty coverage. 2. Service, Repair & Troubleshooting Diagnose and repair RO/UV/UF water purifiers, DTH setups, fans, geysers, coolers, and sanitary fixtures. Conduct on-site fault identification and replace defective parts/modules. Fix issues related to pressure, leakage, electrical faults, cooling performance, or signal problems. Ensure minimal repeat calls through accurate issue resolution. 3. Preventive Maintenance Perform scheduled maintenance for water purifiers, coolers, and appliances. Replace consumables (RO membrane, filters, cartridges) as per service plan. Conduct water tests, pressure checks, and product health audits. 4. Customer Interaction & Support Provide clear communication to customers regarding issues, repairs, and service charges. Maintain a professional, polite, and customer-centric approach. Guide customers regarding product care, AMC packages, and safety measures. 5. Documentation & Reporting Update service reports, job sheets, and warranty claim forms accurately. Take customer signatures and feedback after every service. Upload photos, videos, and service status on the company service app/portal. 6. Spare Management Carry essential tools, testing equipment, and spare parts during field visits. Report part requirements, maintain stock, and avoid pilferage or misuse. 7. Compliance & Safety Follow company SOPs, installation guidelines, and safety standards. Ensure quality service delivery meeting brand norms (Havells, TataPlay, Orient, Jaquar, Symphony). Adhere to TAT (Turn-Around Time) for all assigned service calls. Skills & Qualifications ITI / Diploma in Electrical, Electronics, Refrigeration, or relevant trade. 1–3 years of field service experience in electronics, home appliances, or water purifiers (preferred). Knowledge of RO systems, electrical servicing, plumbing basics, and DTH installation. Ability to handle tools, testing meters, pressure gauges, and field troubleshooting. Strong communication and customer handling skills. Two-wheeler & valid driving license preferred. Key Competencies Technical expertise Problem-solving skills Customer service orientation Time management Accountability & professionalism Ability to work independently in the field Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Work Location: In person
Job Summary The HR Executive cum Admin is responsible for managing end-to-end HR functions along with day-to-day administrative operations to ensure smooth organizational functioning. The role involves recruitment, onboarding, employee engagement, attendance management, documentation, vendor coordination, and general office administration. Key Responsibilities 1. Human Resource Management Handle the full recruitment cycle: sourcing, screening, shortlisting, coordinating interviews, and issuing offer letters. Conduct employee onboarding, induction, and orientation programs. Maintain and update employee records, HR databases, and personnel files. Manage attendance, leaves, and payroll inputs. Assist in drafting HR policies, procedures, and company guidelines. Support performance management processes and appraisal documentation. Address employee queries regarding HR policies, salary, attendance, and compliance. Plan and execute employee engagement activities, events, and celebrations. 2. Administrative Responsibilities Oversee day-to-day office administration, housekeeping, stationery stock, and office supplies. Manage visitor handling, front desk coordination, and communication flow. Coordinate with vendors for administrative services such as housekeeping, security, maintenance, etc. Ensure proper functioning of office equipment, IT support coordination, and facility management. Manage travel arrangements, bookings, and reimbursement processing. Handle courier management, mail distribution, and internal communication. Assist in organizing meetings, training sessions, and company events. 3. Compliance & Documentation Maintain statutory documents and ensure compliance with HR and administrative regulations. Assist in preparing reports, letters, memos, circulars, and official documentation. Support audits, inspections, and legal documentation requirements. Skills & Qualifications Bachelor’s or Master’s degree in HR, Business Administration, or related field. 1–3 years of experience in HR & Administrative roles (or as specified). Strong communication and interpersonal skills. Knowledge of HR software, MS Office, and basic ERP tools. Good understanding of HR processes, labor laws, and office management. Multitasking ability with strong organizational and time-management skills. Key Competencies Confidentiality & professionalism Problem-solving attitude Attention to detail Team coordination Proactive and responsible mindset Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Job Summary The Field Technician is responsible for providing installation, repair, preventive maintenance, and customer support for multi-brand home appliances and water treatment systems. The role requires strong technical skills, field troubleshooting, customer interaction, and adherence to service quality standards. Key Responsibilities1. Installation & Commissioning Perform installation and Service of Havells water purifiers , Symphony Air coolers , Orient appliances , and Jaquar sanitary products . Install and activate TataPlay DTH/OTT devices following prescribed parameters. Ensure proper mounting, wiring, plumbing, and functionality checks. Educate customers regarding system usage, maintenance, and warranty coverage. 2. Service, Repair & Troubleshooting Diagnose and repair RO/UV/UF water purifiers, DTH setups, fans, geysers, coolers, and sanitary fixtures. Conduct on-site fault identification and replace defective parts/modules. Fix issues related to pressure, leakage, electrical faults, cooling performance, or signal problems. Ensure minimal repeat calls through accurate issue resolution. 3. Preventive Maintenance Perform scheduled maintenance for water purifiers, coolers, and appliances. Replace consumables (RO membrane, filters, cartridges) as per service plan. Conduct water tests, pressure checks, and product health audits. 4. Customer Interaction & Support Provide clear communication to customers regarding issues, repairs, and service charges. Maintain a professional, polite, and customer-centric approach. Guide customers regarding product care, AMC packages, and safety measures. 5. Documentation & Reporting Update service reports, job sheets, and warranty claim forms accurately. Take customer signatures and feedback after every service. Upload photos, videos, and service status on the company service app/portal. 6. Spare Management Carry essential tools, testing equipment, and spare parts during field visits. Report part requirements, maintain stock, and avoid pilferage or misuse. 7. Compliance & Safety Follow company SOPs, installation guidelines, and safety standards. Ensure quality service delivery meeting brand norms (Havells, TataPlay, Orient, Jaquar, Symphony). Adhere to TAT (Turn-Around Time) for all assigned service calls. Skills & Qualifications ITI / Diploma in Electrical, Electronics, Refrigeration, or relevant trade. 1–3 years of field service experience in electronics, home appliances, or water purifiers (preferred). Knowledge of RO systems, electrical servicing, plumbing basics, and DTH installation. Ability to handle tools, testing meters, pressure gauges, and field troubleshooting. Strong communication and customer handling skills. Two-wheeler & valid driving license preferred. Key Competencies Technical expertise Problem-solving skills Customer service orientation Time management Accountability & professionalism Ability to work independently in the field Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Work Location: In person