The Customer Care Officer is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and providing information about products and services. This role involves maintaining a positive and professional attitude, effectively managing various communication channels, and contributing to overall customer satisfaction and retention. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and chat messages from customers promptly and professionally. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Go the extra mile to engage customers Problem Resolution: Diagnose and resolve technical issues or service-related problems for customers. Escalate unresolved issues to the appropriate internal departments (e.g., technical support, sales, billing) when necessary, ensuring timely follow-up. Maintain detailed records of customer interactions, transactions, inquiries, complaints, and comments. Product/Service Knowledge: Develop and maintain a comprehensive understanding of the company's products, services, policies, and procedures. Educate customers on product features, benefits, and usage. Identify and suggest upselling or cross-selling opportunities where appropriate. Documentation and Reporting: Accurately record customer information and interaction details in the customer relationship management (CRM) system. Generate reports on customer service activities, common issues, and trends. Contribute to the development and improvement of customer service processes and knowledge base articles. Teamwork and Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience. Participate in team meetings, training sessions, and continuous improvement initiatives. Adhere to company policies, procedures, and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Experience: 1-3 years of experience in a customer service role, call center environment, or similar position. Experience with CRM software and call center technologies preferred. Skills: Excellent Communication Skills: Exceptional verbal and written communication skills with a clear, concise, and professional demeanor. Active Listening: Ability to listen attentively to customer concerns and empathize with their situations. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Interpersonal Skills: Patience, empathy, and a positive attitude when dealing with challenging customers. Technical Proficiency: Comfortable using computers, various software applications, and telecommunication systems. Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Adaptability: Ability to adapt to changing situations and learn new processes quickly. Team Player: Ability to work effectively as part of a team. Working Conditions: Typically works in an office environment or remotely, depending on company policy. May require working flexible hours, including evenings, weekends, or holidays, to support customer needs. May involve prolonged periods of sitting and using a computer and telephone. Physical Requirements: Ability to communicate effectively verbally and in writing. Ability to operate a computer and other office equipment. Ability to remain in a stationary position for extended periods. Job Type: Full-time Pay: From ₹7,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Commission pay Work Location: In person Expected Start Date: 01/07/2025
The Customer Care Officer is responsible for providing exceptional customer service to clients by addressing inquiries, resolving complaints, and providing information about products and services. This role involves maintaining a positive and professional attitude, effectively managing various communication channels, and contributing to overall customer satisfaction and retention. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and chat messages from customers promptly and professionally. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Go the extra mile to engage customers Problem Resolution: Diagnose and resolve technical issues or service-related problems for customers. Escalate unresolved issues to the appropriate internal departments (e.g., technical support, sales, billing) when necessary, ensuring timely follow-up. Maintain detailed records of customer interactions, transactions, inquiries, complaints, and comments. Product/Service Knowledge: Develop and maintain a comprehensive understanding of the company's products, services, policies, and procedures. Educate customers on product features, benefits, and usage. Identify and suggest upselling or cross-selling opportunities where appropriate. Documentation and Reporting: Accurately record customer information and interaction details in the customer relationship management (CRM) system. Generate reports on customer service activities, common issues, and trends. Contribute to the development and improvement of customer service processes and knowledge base articles. Teamwork and Collaboration: Collaborate with team members and other departments to ensure a seamless customer experience. Participate in team meetings, training sessions, and continuous improvement initiatives. Adhere to company policies, procedures, and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Experience: 1-3 years of experience in a customer service role, call center environment, or similar position. Experience with CRM software and call center technologies preferred. Skills: Excellent Communication Skills: Exceptional verbal and written communication skills with a clear, concise, and professional demeanor. Active Listening: Ability to listen attentively to customer concerns and empathize with their situations. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and implement effective solutions. Interpersonal Skills: Patience, empathy, and a positive attitude when dealing with challenging customers. Technical Proficiency: Comfortable using computers, various software applications, and telecommunication systems. Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Adaptability: Ability to adapt to changing situations and learn new processes quickly. Team Player: Ability to work effectively as part of a team. Working Conditions: Typically works in an office environment or remotely, depending on company policy. May require working flexible hours, including evenings, weekends, or holidays, to support customer needs. May involve prolonged periods of sitting and using a computer and telephone. Physical Requirements: Ability to communicate effectively verbally and in writing. Ability to operate a computer and other office equipment. Ability to remain in a stationary position for extended periods. Job Type: Full-time Pay: From ₹7,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Commission pay Work Location: In person Expected Start Date: 01/07/2025
The Field Sales Executive will be responsible for driving sales growth within an assigned territory by identifying new business opportunities, building and maintaining strong relationships with potential and existing clients, and promoting Novation India's technology solutions and services. This role requires a highly motivated, results-oriented individual with excellent communication and negotiation skills, a customer-centric approach, and the ability to work independently and as part of a team. Key Responsibilities: Direct Sales & Lead Generation Product Presentation & Explanation Target Achievement Customer Relationship Building Market Feedback Reporting & Documentation Qualifications: Education: Minimum 12th Pass from a recognized board. Experience: Up to 1 year of direct field sales experience, specifically in any electronics product (e.g., mobile phones, home appliances, consumer electronics, small business tech devices). Skills: Excellent communication and interpersonal skills in Hindi and local language; basic English communication is a plus. Strong convincing and negotiation abilities. Enthusiastic and target-driven personality. Ability to work independently in the field and manage time effectively. Basic understanding of electronics products and their functionalities. Benefits: Competitive Monthly Salary Petrol Allowance Performance-based Bonus/Incentives Opportunity for professional growth in a dynamic technology solutions company. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Language: Hindi (Preferred) Work Location: In person
The Field Sales Executive will be responsible for driving sales growth within an assigned territory by identifying new business opportunities, building and maintaining strong relationships with potential and existing clients, and promoting Novation India's technology solutions and services. This role requires a highly motivated, results-oriented individual with excellent communication and negotiation skills, a customer-centric approach, and the ability to work independently and as part of a team. Key Responsibilities: Direct Sales & Lead Generation Product Presentation & Explanation Target Achievement Customer Relationship Building Market Feedback Reporting & Documentation Qualifications: Education: Minimum 12th Pass from a recognized board. Experience: Up to 1 year of direct field sales experience, specifically in any electronics product (e.g., mobile phones, home appliances, consumer electronics, small business tech devices). Skills: Excellent communication and interpersonal skills in Hindi and local language; basic English communication is a plus. Strong convincing and negotiation abilities. Enthusiastic and target-driven personality. Ability to work independently in the field and manage time effectively. Basic understanding of electronics products and their functionalities. Benefits: Competitive Monthly Salary Petrol Allowance Performance-based Bonus/Incentives Opportunity for professional growth in a dynamic technology solutions company. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Language: Hindi (Preferred) Work Location: In person
We are seeking a proactive and empathetic Customer Care Officer to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others. Key Responsibilities Client Communication: Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses. Problem Resolution: Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship. Documentation: Accurately log and track all customer interactions and resolutions in our CRM system. Product Knowledge: Develop a deep understanding of our products and services to effectively assist clients with their questions and needs. Feedback Collection: Gather customer feedback and report insights to management to help improve our products and services. Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners. Job Type: Full-time Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Provident Fund Language: English (Preferred) Work Location: In person
We are seeking a proactive and empathetic Customer Care Officer to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others. Key Responsibilities Client Communication: Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses. Problem Resolution: Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship. Documentation: Accurately log and track all customer interactions and resolutions in our CRM system. Product Knowledge: Develop a deep understanding of our products and services to effectively assist clients with their questions and needs. Feedback Collection: Gather customer feedback and report insights to management to help improve our products and services. Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners. Job Type: Full-time Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Provident Fund Language: English (Preferred) Work Location: In person