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Medtronic
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Field Technical Svr. Spec II

Field Technical Svr. Spec II

Medtronic

2 - 6 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

technical support logistics coordination customer service inventory management revenue generation team building customer focus technical presentations field service support installation commissioning technical advice

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Services Support Specialist for the Hugo Robotic System at Medtronic, you will play a crucial role in providing technical support at customer sites and demo sites. Your responsibilities will include ensuring the installation, commissioning, and uptime of the Hugo Robotic system, coordinating logistics for spare parts, maintaining demo systems, and visiting existing customers to strengthen relationships and identify service gaps. You will also be responsible for managing spares inventory, complying with quality guidelines, maintaining service activity dashboards, and generating revenue from service agreements and paid services. Your role will involve demonstrating a team-building attitude, collaborating closely with Hugo Sales, Projects, and application specialists, and maintaining a high focus on customer satisfaction. Additionally, you may be required to provide in-house repair services, technical advice to customers and sales personnel, and make technical presentations at sales meetings and customer locations. This position falls under the Specialist career stream, where you will be an individual contributor responsible for delivering projects and working with stakeholders to achieve desired results. You may also mentor colleagues or direct the work of lower-level professionals, using your specialized knowledge and skills acquired through advanced education. In this role, you will have autonomy as an established and productive individual contributor, working independently on larger, moderately complex projects with general supervision. You will set objectives to meet project goals, contribute to project milestones, and may be involved in cross-functional assignments. Your role may involve solving general problems, making adjustments to systems and processes, and communicating primarily with internal contacts. To excel in this position, you are required to have practical knowledge and demonstrated competence within the job area, typically obtained through advanced education and relevant experience. A Baccalaureate degree combined with a minimum of 2 years of experience is required, or an advanced degree with 0 years of experience. In the APAC region, different educational qualifications and experience requirements may apply. Medtronic offers a competitive salary and flexible benefits package, reflecting the company's commitment to recognizing and supporting its employees. As part of a global team of passionate individuals, you will contribute to Medtronic's mission of alleviating pain, restoring health, and extending life by developing innovative healthcare solutions. Join us in our pursuit to engineer the extraordinary and make a real impact on people's lives through cutting-edge technology and solutions.,

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Medtronic

Medical Equipment Manufacturing

Minneapolis MN

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Field Technical Svr. Spec II