Jobs
Interviews
HP logo

Field Technical Support Consultant

6 - 8 years

0 Lacs

bengaluru karnataka india

Posted:15 hours ago| Platform: Linkedin logo

Apply

Skills Required

support technology video communication zoom resolve service management escalation troubleshooting cisco voip linux consulting

Work Mode

On-site

Job Type

Full Time

Job Description

What a Field Technical Support Consultant Does At HP

  • Apply advanced technical knowledge to operate one or more technology areas (E.g. Audio Video Communication, Unified Communication & Microsoft/ Zoom Rooms).
  • Integrate technical knowledge and business understanding to create problem solutions for customers.
  • Resolve single and cross technology incidents independently.
  • Work with team members to resolve unusually complex or cross-technology incidents.
  • Proactively and reactively look for solutions to prevent problems from occurring in the team/ technology area.
  • Apply Poly HP solutions to meet highly complex customer needs.
  • Identify additional services that could lead to future service revenue growth.
  • Build and maintain strong relationships up to senior management level in assigned accounts.
  • Lead Customer Expectation management as part of the Business Escalation process.
  • Visit onsite to manage Technical/ Business Escalations and troubleshooting if required.
  • This role may occasionally need after-business hours support depending upon business requirements.

Individuals who do well in this role at HP, usually possess:

  • Bachelor's degree preferred or Associate degree holder (Technical field).
  • with 6- 8 years working experience in related fields desired.
  • Thorough knowledge of Poly/ Cisco Voice & Video products and services offerings, competition, third-party products, and market trends.
  • Broad knowledge of corporate organization, jobs, and policies.
  • Comprehensive business, technical, or functional knowledge at an expert level.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Apply advanced technical knowledge to operate one or more technology areas (E.g. VoIP or H323 Video, Microsoft Teams Rooms/ Zoom Rooms, Microsoft/ Linux Servers).
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (Proactive, reactive, and creative).
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Provide suggestions for operational efficiencies.

More Jobs at HP

Inside Sales Rep 4

Bengaluru

6 - 8 yrs
|

INR 8 - 10 Lacs

Inside Sales Rep 4

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Inside Sales Rep 4

Bengaluru

6 - 8 yrs
|

INR 8 - 10 Lacs

Marketing Analytics

Bengaluru, Karnataka, India

8.0 - 10.0 yrs
|

Salary: Not disclosed

Marketing Analytics

Chennai, Tamil Nadu, India

8.0 - 10.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
HP logo
HP

IT Services and IT Consulting

Palo Alto CA

RecommendedJobs for You

HP logo

Field Technical Support Consultant

HP

bengaluru, karnataka, india

HP logo

Field Technical Support Consultant

HP

bengaluru, karnataka, india