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Field Technical Support Consultant - Audio/Video

8 - 10 years

0 Lacs

gurugram haryana india

Posted:16 hours ago| Platform: Linkedin logo

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Skills Required

support video deployment networking voip troubleshooting wireshark interface installation testing certifications engineering management documentation governance rest communication reporting flexibility certification

Work Mode

On-site

Job Type

Full Time

Job Description

Your Day To Day

  • Strong technical deployment/customer handling in networking, VoIP or Video
  • Good skills of troubleshooting, using different standard tools like Wireshark and problem-solving skills
  • Experience in handling corporate customers or global accounts.
  • Understand/able to communicate advance services offerings to customers/partners
  • Primary accountability of on-site Implementation – site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations
  • Update regularly the status to assigned implementation projects to project managers and other stake holders
  • Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects
  • Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements
  • Assist in program reviews/providing feedback to partners, customers and engineering leadership
  • Build/Maintain relationships with key external and internal stakeholders
  • Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures
  • Share the best practices/lessons learned with rest of the deployment teams
  • Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities
  • Travel: Up to 100% and at short notice.

What You Bring To The Team

  • Bachelor's degree in Engineering/equivalent with 8-10 years overall industry experience.
  • Prior experience in ITP projects
  • Prior experience in Tele-presence industry
  • Excellent interpersonal and communication skills and proficiency in oral and written English communication.
  • Good stakeholder management skills (interpersonal, influencing, negotiating)
  • Strong MS office skills and reporting skills.
  • Strong desire/motivation in customer success
  • Flexibility in working hours, open for travel, self-learner and team player
  • CCNA certification is preferred
  • Good verbal/written communication skills

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