Field Tech Supervisor -Technical Support Team Lead

As a Field Tech Supervisor - Technical Support Team Lead at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in managing a team of technical support specialists. Your responsibilities will include providing support, supervising staff, and offering mentorship in tech support and service delivery. By implementing best practices in help desk and IT support, you will ensure that policies and procedures are followed to enhance team performance, service quality, and product quality. Key Responsibilities: - Manage a team of technical support specialists - Provide support, supervision, and mentorship in tech support and service delivery - Implement best practices in help desk and IT support - Ensure policies and procedures are followed to improve team performance, service quality, and product quality - Review IT contractual service catalogs to ensure services are delivered as per contract, meeting SLAs and KPIs Qualifications Required: - 5-7+ years of experience in IT Service delivery and people management - Proficiency in building, managing, and motivating teams - Ability to ensure contractual SLA adherence and work closely with client managers for project planning - Experience in coaching team members to enhance their skills and performance NTT DATA is a global innovator of business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts in over 50 countries, NTT DATA provides services such as business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity solutions. Join NTT DATA, a part of the NTT Group, and contribute to a company that invests in R&D to propel organizations and society confidently into the digital future. Visit us at us.nttdata.com.,