Field Support Specialist 3

As a Field Engineer, your role involves providing field system support which includes hardware break-fix, maintenance, and product installation at customer and Oracle cloud sites. You will interface with Dispatch, Logistics, and Domains to execute activities outlined in the on-site Action Plan. Your primary goal is to ensure a high level of customer satisfaction and meet Service Level Agreements (SLA's) by delivering technical support and service programs effectively. You will act as a bridge between customers and the Domains to proactively identify and resolve issues using system level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes to address a wide range of problems. You will be required to commit to a 24-hour support schedule to meet customer contractual requirements as part of the regional standby rotation program. Key Responsibilities: - Provide field system support including hardware break-fix, maintenance, and product installation - Interface with Dispatch, Logistics, and Domains to execute activities outlined in the on-site Action Plan - Ensure high customer satisfaction and meet Service Level Agreements (SLA's) - Proactively identify and resolve issues using system level diagnostics and escalation procedures - Understand service processes and address a wide range of problems - Commit to a 24-hour support schedule as part of the regional standby rotation program Qualifications Required: - Prior experience in field system support and technical troubleshooting - Strong understanding of hardware break-fix, maintenance, and installation processes - Excellent communication skills to interface with customers, Dispatch, Logistics, and Domains - Ability to work effectively in a fast-paced environment and meet customer requirements (Note: No additional details of the company were present in the job description.),